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Front VS Abhisi

Compare Front VS Abhisi and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Front logo Front

The platform for exceptional customer service at scale.

Abhisi logo Abhisi

Abhisi provides a helpdesk solution that seamlessly integrates with all communication channels used by the customers.
  • Front Landing page
    Landing page //
    2023-07-31
  • Abhisi Landing page
    Landing page //
    2021-10-08

Front features and specs

  • Unified Inbox
    Front allows multiple email accounts and communication channels to be managed from one place, increasing efficiency and reducing clutter.
  • Collaboration
    Teams can easily collaborate on responses to emails or chats, with features such as shared drafts, comments, and assignments.
  • Integrations
    Front integrates with numerous third-party applications including CRMs, project management tools, and other communication platforms, enhancing its utility and flexibility.
  • Automation
    Users can create rules to automate repetitive tasks, such as routing messages to the right person or team, helping to save time and reduce errors.
  • Analytics
    Advanced reporting and analytics tools allow users to track performance metrics, providing valuable insights for improving customer service and productivity.

Abhisi features and specs

  • Unified Inbox
    Abhisi provides a unified inbox that consolidates messages from various sources such as email, social media, and chat platforms into one place, making it easier to manage customer communications.
  • Automated Workflows
    The platform offers automation features that streamline repetitive tasks like ticket assignment and response generation, increasing overall efficiency.
  • Collaborative Tools
    Abhisi supports team collaboration through features like internal notes, team chat, and ticket sharing, enhancing team productivity.
  • Reporting and Analytics
    The software includes comprehensive reporting and analytics tools that provide insights into customer interactions, helping businesses improve their service quality.
  • Customizable
    Abhisi offers various customization options, such as custom fields, tags, and user roles, allowing businesses to tailor the platform to their specific needs.
  • Integration Capabilities
    The platform can be integrated with various other tools and software, including CRM systems, e-commerce platforms, and social media networks, providing a seamless experience.

Possible disadvantages of Abhisi

  • Learning Curve
    New users may find it challenging to navigate the platform initially due to its wide range of features and customization options.
  • Price
    For small businesses or startups, the cost can be relatively high, especially if advanced features or higher-tier plans are required.
  • Customization Complexity
    While the platform is highly customizable, setting it up to meet specific needs can be complex and time-consuming.
  • Limited Offline Capabilities
    Abhisi mainly operates online, and there is limited functionality when it comes to offline usage, which can be a drawback for teams needing offline support.
  • Occasional Lag
    Some users have reported occasional lag or slow performance, especially when handling a high volume of tickets or during peak times.

Analysis of Front

Overall verdict

  • Front is generally considered a good tool for organizations looking to streamline their communication processes. It is especially praised for its functionality in team collaboration, ease of use, and comprehensive integration capabilities.

Why this product is good

  • Front is designed to help teams manage shared inboxes, allowing for improved collaboration and communication. It centralizes communication from various channels such as email, SMS, and social media, making it easier to organize and respond to messages. Front also integrates with numerous popular services and offers automation features that enhance productivity.

Recommended for

  • Customer support teams
  • Sales teams
  • Small to medium-sized businesses
  • Organizations looking to centralize and streamline communication

Analysis of Abhisi

Overall verdict

  • Abhisi is generally considered a good option for businesses looking to enhance their customer support capabilities. Its ability to integrate with different communication platforms and provide a unified interface for managing customer interactions makes it a competitive choice. However, the suitability of Abhisi can vary depending on specific business needs and the complexity of existing systems.

Why this product is good

  • Abhisi is known for offering an all-in-one customer support and helpdesk solution that integrates with a wide range of platforms including social media, email, and chat. It aims to streamline communication, improve response times, and enhance customer service through its user-friendly interface and robust features like automation, task management, and analytics.

Recommended for

    Abhisi is particularly recommended for small to medium-sized businesses looking for a cost-effective yet comprehensive customer support solution. It is ideal for companies that need to manage multiple communication channels efficiently and for those seeking an easy-to-use platform to boost their customer service efforts.

Front videos

+ Add

How Front transforms your inbox into a customer communication hub | Front Product Demo

More videos:

  • Review - Meet Front, the easiest way to manage email with your team
  • Review - Is This The NEXT BIG Survival Game? The Front Gameplay Preview
  • Review - The Front | Steam Reviews say it's good AND IT IS!
  • Review - The Front - A PC Gaming Masterpiece or Miss?
  • Review - The Front - First Look!
  • Review - What is Front?
  • Review - The Front: An Honest Review by an Average Gamer

Abhisi videos

+ Add

Abhisi Live demo All in one customer support Channel

More videos:

  • Review - Abhisi - Review| All-in-One Sales and Support Solution.
  • Review - Abhisi How-To on AppSumo

Category Popularity

0-100% (relative to Front and Abhisi)

Front

Abhisi

Help Desk
75 75%
Help Desk
25% 25
Customer Support
75 75%
Customer Support
25% 25
Help Desk And Ticketing
62 62%
Help Desk And Ticketing
38% 38
Customer Service
81 81%
Customer Service
19% 19

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Front and Abhisi

Front Reviews

Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Front is a great email marketing tool, but it isn't a complete service desk for customer support. If you're looking for a help desk software that's customizable to your needs, then our list on the best Front alternatives is a good place to start.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Front relies on third-party integrations to equip its platform with multiple channels. The platform doesn’t have a native voice or text app, help center, or knowledge base. Fewer communication channels can create roadblocks for customers who want to connect on their preferred channels.
Source: www.zendesk.com
10 Best Alternatives to Microsoft Outlook to Try in 2023
Front calls itself a customer communication platform, but it offers a lot of the same functionality as some of the email clients and providers on this list. It's a shared inbox solution that helps your team manage email, chat, social media, and SMS marketing in a single, convenient platform.
Source: mysignature.io
11 Top Outlook Alternatives to Try
As you can probably tell, Front is aimed at business use, so there’s no free or individual plan. It is perfect for B2B email marketing.
Source: kinsta.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Front's team inboxes can work for more than email, too. It includes built-in Twitter and Facebook integrations that allow users to view mentions and messages and then reply right from Front. Or, you can connect it to your Twilio, Truly, or Intercom to add an inbox for SMS messages, phone calls, and chat messages. Each one lives in its own inbox, with the familiar email-style...
Source: zapier.com

Abhisi Reviews

We have no reviews of Abhisi yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Front seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Front mentions (18)

  • User for Solely BCC Email Logging?
    I considered trying to use one of the integration user licenses ($10 a month) or maybe something else? These emails are coming from the "Front" email service (front.com). Source: over 1 year ago
  • Share your Dock! I'll go first
    Google image search say it's this: https://front.com/. Source: about 2 years ago
  • Web-based Shift/Front alternative for ChromeOS?
    I also googled "Shift alternatives" and found front.com which has a web application. Source: about 2 years ago
  • Integration W/ Live Chat Box On Website
    I agree with others in this thread that app-based is probably the way to go - especially if you're just building for one person. Just be sure she enables push notifications with the same settings as SMS. Others have mentioned Frontline (FYI: this product is end-of-sale), Crisp, and SpokePhone. I would also add Front as a potential app to check out as they have similar functionality. Source: over 2 years ago
  • Help me find Better CRM, webchat, invoicing, accounting software
    For the inbox with messages, email, sms and web chat, I think Front may be what you're looking for. Source: over 2 years ago
View more

Abhisi mentions (0)

We have not tracked any mentions of Abhisi yet. Tracking of Abhisi recommendations started around Mar 2021.

What are some alternatives?

When comparing Front and Abhisi, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Zoho Desk - Industry's first context-aware Helpdesk Software

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