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Freshworks Live Chat VS smooch

Compare Freshworks Live Chat VS smooch and see what are their differences

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Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

smooch logo smooch

Smooch connects your business software to all the world’s messaging channels for a more human customer experience.
  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

  • smooch Landing page
    Landing page //
    2022-04-24

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

smooch features and specs

No features have been listed yet.

Freshworks Live Chat videos

+ Add

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

smooch videos

+ Add

Review: Villainess' Smooch! and Whipped!

More videos:

  • Demo - NYC smooch proof Liquid Lip stain Demo/Review
  • Review - Little Live Pets Lil' Mouse House Trail two Mice Chatter Smooch Unboxing Review Play - Kids Toys

Category Popularity

0-100% (relative to Freshworks Live Chat and smooch)

Freshworks Live Chat

smooch

Customer Support
94 94%
Customer Support
6% 6
Communication
0 0%
Communication
100% 100
Live Chat
100 100%
Live Chat
0% 0
Messaging
0 0%
Messaging
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshworks Live Chat and smooch

Freshworks Live Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

smooch Reviews

We have no reviews of smooch yet.
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What are some alternatives?

When comparing Freshworks Live Chat and smooch, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

TextUs - TextUs is the leading businesses texting platform for professionals.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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