With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances
Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
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Based on our record, Quip seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
How is this tool different from https://quip.com/? I don't see any features that set it aside except "Conclude" button. - Source: Hacker News / about 1 month ago
What a lot of teams in my company do is have a less formal part (more like brainstorming) done with Quip (https://quip.com/) before having the more formal part in Amazon WorkDocs (https://aws.amazon.com/workdocs/... Disclaimer, I work for Amazon). Workdocs is a pretty good tool for versioning, commenting on and sharing Word documents, but it's not great for multiple people working on a document at the same time.... - Source: Hacker News / almost 3 years ago
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