Freshworks Live Chat
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LiveChat
tawk.to
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EBI.AI
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productboard
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UserVoice
With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.
This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.
Freshchat offers:
-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances
Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size
Freshworks Live Chat productboardNo features have been listed yet.
Based on our record, productboard seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Admittedly, this is an issue with organization and can be solved with thorough cleanups, but I suspect that may disrupt the usual flow of non-PM people more. I am thinking of using a separate tool like craft.io or productboard.com to highlight strategies, roadmaps, cross-team initiatives, discoveries, etc. With a possible link to JIRA somehow. Has anyone ever tried this? Source: about 2 years ago
Recently my friend at Productboard noticed an interesting bug in one of our services. For some reason our code responsible for calculating how many days our customers' features spend in certain states (Idea, Discovery, Delivery, etc) in some cases would give us wrong results. - Source: dev.to / about 2 years ago
ProductboardProductboard helps us capture user feedback from email, Slack, Zendesk, our public-facing product portal etc. And see what users need the most. We also use it for prioritizing product objectives, release planning, roadmapping…. Source: over 2 years ago
I use ProductBoard. It's fairly expensive but pretty great. I gather requirements into PB and use the inbuilt editor to flesh them out. When a story is ready I push a button and it ends up in Trello (but you can add your own integrations; there's one for github for example). The integrations aren't perfect but I love it. Used it in my last job and brought it in at my current job. https://productboard.com. - Source: Hacker News / almost 3 years ago
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Aha - Aha! is the new way to create visual product roadmaps. Web-based product management tools and roadmapping software for agile product managers.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.
LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.
ProdPad - ProdPad helps your team gather ideas, surface the best ones and turn them into product specs, and then put it all on a product roadmap.