Freshworks Live Chat VS Pointzi

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

Product Managers can design and deliver onboarding flows and tips to users without distracting busy developers. After you add our mobile or web SDK ==> No Code required.

Pointzi helps mobile product managers optimize feature engagement and activation, by triggering user education, tours and tips just when it's needed.

The only A/B Test platform for onboarding flows and user education.

• Promote new features
• Educate on unused features
• Drive activation of critical first actions for user retention
• Provide contextual support