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Freshworks Live Chat VS Miro

Compare Freshworks Live Chat VS Miro and see what are their differences

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Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Miro logo Miro

Scalable, secure, cross-device and enterprise-ready team collaboration tool for distributed teams. Join 2M+ users & 8000+ teams from around the world.
  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

  • Miro Landing page
    Landing page //
    2023-05-12

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

Miro features and specs

No features have been listed yet.

Freshworks Live Chat videos

+ Add

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

Miro videos

+ Add

An Overview of Miro - Our Favorite Tool for Remote Collaboration | RealTimeBoard Miro Review

More videos:

  • Review - Miro Mind-Mapping: First Look
  • Review - The pros and cons of using Miro to create a Customer Journey Map / Part 2

Category Popularity

0-100% (relative to Freshworks Live Chat and Miro)

Freshworks Live Chat

Miro

Customer Support
100 100%
Customer Support
0% 0
Digital Whiteboard
0 0%
Digital Whiteboard
100% 100
Live Chat
100 100%
Live Chat
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

Share your experience with using Freshworks Live Chat and Miro. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshworks Live Chat and Miro

Freshworks Live Chat Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

Miro Reviews

10 Best Figma Alternatives in 2024
Teams can discuss ideas, plan, and interact graphically in real time using Miro, an online collaborative whiteboard platform. Users can create and arrange many kinds of content, such as sticky notes, diagrams, wireframes, and presentations, on its digital canvas. It is another best figma alternative.
Source: www.geeksforgeeks.org
Software Diagrams - Plant UML vs Mermaid
There are many generic diagramming tools that can be used to design software such as diagrams.net (formerly draw.io), Miro, or Lucid Charts. These generic tools do allow a lot of flexibility but end up costing you more time than you intended to align all boxes and arrows and to get the colour schemes just right.
Source: www.dandoescode.com
Top 10 Alternatives to Draw.io / Diagrams.net - Flowchart Maker Reviews
Miro’s core capability is online whiteboard. While you can create flowcharts with it, it doesn’t have native support for flowchart.‍
Source: www.zenflowchart.com
18 Best Idea Management Software to Facilitate Innovation 2023
Miro is a digital whiteboard platform that enables remote teams to collaborate in real-time. With Miro, teams can brainstorm and gather ideas, map out processes, and create visual representations of their work.
Source: clickup.com
Compare The 10 Best Mind Mapping Software of 2021
Miro offers an infinite mind mapping canvas, robust set of widgets, prebuilt templates, toolkits for user stories or customer journey maps, wireframing, roadmap or sprint planning, retros, and more. This app helps you engage remote teams across formats, tools, and channels with digital workspaces that enable asynchronous and synchronous collaboration.
Source: thedigitalprojectmanager.com

Social recommendations and mentions

Based on our record, Miro seems to be more popular. It has been mentiond 231 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshworks Live Chat mentions (0)

We have not tracked any mentions of Freshworks Live Chat yet. Tracking of Freshworks Live Chat recommendations started around Mar 2021.

Miro mentions (231)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Miro - Scalable, secure, cross-device, and enterprise-ready collaboration whiteboard for distributed teams. With a freemium plan. - Source: dev.to / 3 months ago
  • Initial impressions and questions
    For your project, you actually might have a better time using Miro. I use Miro for doing pretty much any kind of presentation of grammar for my classes (I'm a language teacher) and love the ease and flexibility with which you can organise neat looking flow charts. Source: 5 months ago
  • 10 key features of online collaboration tools and software
    Getting together around a whiteboard is one of the most productive ways for people to collaborate in a room together. Miro recreates that easy collaboration for remote teams with its multiplayer online whiteboards. - Source: dev.to / 8 months ago
  • How We Started Managing BSA Delivery Processes on GitHub
    We also had other tools in use, such as Miro. This tool was primarily used for visualizing certain process flows, like document change approval processes. Or at some point, we considered using boards in Asana because non-delivery processes were managed in that tool. However, when we contemplated the move to Asana, I decided to explore other potential tools. After reading many articles and conducting some research,... - Source: dev.to / 5 months ago
  • Building a Leadership Development Program, step-by-step
    All of my teams are remote so I feel you. My favorite tool for this is Figjam but Miro is nearly as good. Everyone connects to a virtual board and puts stickies on the board. The software includes a timer and even voting tools that are easy to use and visual for everyone. Figjam is one of the best tools available for getting remote team member to actively participate in discussions, brainstorming, etc. - Source: dev.to / about 1 year ago
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What are some alternatives?

When comparing Freshworks Live Chat and Miro, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Mural - MURAL is a visual collaboration workspace for modern teams.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Figma - Team-based interface design, Figma lets you collaborate on designs in real time.

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