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Freshworks Live Chat VS BigRadar.io

Compare Freshworks Live Chat VS BigRadar.io and see what are their differences

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Freshworks Live Chat logo Freshworks Live Chat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

BigRadar.io logo BigRadar.io

Switch to BigRadar and get 35% more conversations from your website. Easy to use Live Chat and Email Marketing Platform.
  • Freshworks Live Chat Landing page
    Landing page //
    2023-08-20

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels -Best-in-class AI chatbots that focus on intent and engagement -Proactive messaging using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances

Key-Value Propositions: 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

  • BigRadar.io Landing page
    Landing page //
    2023-10-21

BigRadar's modern chat experience makes the customers feel like pro support, even if you're away.

Freshworks Live Chat

Website
freshworks.com
Pricing URL
Official Freshworks Live Chat Pricing
$ Details
freemium $15.0 / Monthly (Growth)
Platforms
-
Release Date
-
Edit details

BigRadar.io

Website
bigradar.io
Pricing URL
Official BigRadar.io Pricing
$ Details
freemium $39.0 / Monthly (500 people)
Platforms
Browser Android iOS Mac OSX REST API
Release Date
2019 January
Edit details

Freshworks Live Chat features and specs

  • Integrations: WordPress  Shopify  Zendesk Slack Clearbit Reveal Marketplace(Public Apps)  Marketplace(Custom Apps) Freshdesk Freshsales Freshservice Freshmarketer

BigRadar.io features and specs

  • Live Chat & In-App-Messaging: Yes
  • Android App: Yes
  • iOS App: Yes
  • Data Intelligence: Yes
  • Saved Replies: Yes
  • Automated workflow: Yes

Freshworks Live Chat videos

+ Add

Freshchat - Product Overview

More videos:

  • Review - Freshchat- Team Member Experience
  • Review - Freshchat Brief introduction

BigRadar.io videos

No BigRadar.io videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Freshworks Live Chat and BigRadar.io)

Freshworks Live Chat

BigRadar.io

Customer Support
86 86%
Customer Support
14% 14
Live Chat
83 83%
Live Chat
17% 17
Help Desk
100 100%
Help Desk
0% 0
CRM
68 68%
CRM
32% 32

User comments

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What are some alternatives?

When comparing Freshworks Live Chat and BigRadar.io, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

DriftBot - A chatbot for your knowledge base

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zopim - Live chat is a faster and more personal way for you to engage your customers. Free for 14 days. No credit card required.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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