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HubSpot CRM - Free CRM software for small businesses.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Bigin by Zoho CRM - Pipeline-centric CRM built and priced for small businesses
Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
InStream CRM - Business relationship management platform - CRM alternative
Zendesk Support - Social Customer Support and Help Desk and Ticketing