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Freshchat marketplace (by Freshworks) VS Olark

Compare Freshchat marketplace (by Freshworks) VS Olark and see what are their differences

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Freshchat marketplace (by Freshworks) logo Freshchat marketplace (by Freshworks)

Powerful apps to acquire, support customers with Freshchat

Olark logo Olark

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.
  • Freshchat marketplace (by Freshworks) Landing page
    Landing page //
    2023-04-17
  • Olark Landing page
    Landing page //
    2023-07-05

Freshchat marketplace (by Freshworks) videos

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Olark videos

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Olark Review: Strenghts and Weaknesses of the Live Chat Software

More videos:

  • Review - Olark review - picksaas.com

Category Popularity

0-100% (relative to Freshchat marketplace (by Freshworks) and Olark)

Freshchat marketplace (by Freshworks)

Olark

CRM
12 12%
CRM
88% 88
Customer Support
4 4%
Customer Support
96% 96
Live Chat
0 0%
Live Chat
100% 100
Communication
100 100%
Communication
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshchat marketplace (by Freshworks) and Olark

Freshchat marketplace (by Freshworks) Reviews

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Olark Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Olark stands out thanks to its modern marketing functionalities. These include attention-grabbing interfaces and imagery. It offers features and aspects that resonate with customers. Overall, Olark is a simple, well-grounded tool that is worth considering if you run a small business or work as a solo professional.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Olark’s CoPilot is a chatbot that makes your support team’s jobs easier and improves the customer experience. Using AI, CoPilot can understand questions and send answers to the common ones. It can also route customers to the right agent based on their needs. One of the best parts is that Olark will build your chatbots for you so you don’t have to spend time and energy...
Source: krisp.ai
What are alternatives to LiveChat?
What are good alternatives to LivePerson, Olark, and ATG? I am looking for minimal integration with an analytic overlay and low cost.
Source: www.quora.com

Social recommendations and mentions

Based on our record, Olark seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Freshchat marketplace (by Freshworks) mentions (0)

We have not tracked any mentions of Freshchat marketplace (by Freshworks) yet. Tracking of Freshchat marketplace (by Freshworks) recommendations started around Mar 2021.

Olark mentions (1)

  • You don't need live chat on your website
    I think there is some nuance here that is helpful to unpack. We'd almost all agree that: 1. Things that get in the way of solving customer needs are annoying. Most modals, popups, proactive notification that don't happen at the right time. This could include chat, email capture, cookie banners, chat bots, popovers. 2. For almost every business there are some sets of customer needs that require a conversation... - Source: Hacker News / over 1 year ago

What are some alternatives?

When comparing Freshchat marketplace (by Freshworks) and Olark, you can also consider the following products

HelpSpace - The team inbox with super powers

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

SnapCall - Install interactive call buttons on any web page in 3 mins ⚡

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

KrispCall - Virtual cloud phone system for business

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

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