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Freshcaller VS ShoreTel

Compare Freshcaller VS ShoreTel and see what are their differences

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Freshcaller logo Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.

ShoreTel logo ShoreTel

Cloud phone system & contact center software & services
  • Freshcaller Landing page
    Landing page //
    2023-08-22

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

  • ShoreTel Landing page
    Landing page //
    2021-12-02

Freshcaller

Website
freshworks.com
Pricing URL
Official Freshcaller Pricing
$ Details
freemium $15.0 / Monthly
Platforms
Android Browser iOS
Release Date
2017 September
Edit details

ShoreTel

Website
portal.shoretel.eu
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Freshcaller videos

+ Add

How to use a helpdesk and call center software together? | Freshcaller + Freshdesk

More videos:

  • Review - An admin's guide to setting up Freshcaller
  • Review - Freshcaller - Freshsales integration
  • Review - Routing Automation

ShoreTel videos

+ Add

ShoreTel Phone Training with ATI

More videos:

  • Review - ShoreTel Connect Client Overview
  • Review - ShoreTel Mitel: IP480/IP485 - Unboxing and Setup of the latest voip phones for Mitel MiVoice Connect

Category Popularity

0-100% (relative to Freshcaller and ShoreTel)

Freshcaller

ShoreTel

Communication
58 58%
Communication
42% 42
VoIP
45 45%
VoIP
55% 55
Call Center Software
100 100%
Call Center Software
0% 0
Online Services
0 0%
Online Services
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshcaller and ShoreTel

Freshcaller Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.
Source: blog.hubspot.com
Best Call Center Software: The Complete List (2020 Update)
Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.
Source: biz30.timedoctor.com

ShoreTel Reviews

We have no reviews of ShoreTel yet.
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What are some alternatives?

When comparing Freshcaller and ShoreTel, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

8x8 X Series - X Series connects teams across channels and around the globe, giving you access your most critical information securely, from any location.

CloudTalk - Work locally, grow globally

CorvisaOne - CorvisaOne is another cloud-based communications suite that is specially designed for companies that need features for managing inbound or outbound call centres.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Amp Telecom - Amp Telecom is a powerful all-in-one cloud-based business Voice Over IP and calling platform for any kind of midsize and large enterprises that comes with crystal clear calling, 24/7 reliability and can help you save more than 60% off your monthly p…

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