Freshcaller VS Qualyon

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Qualyon is an AI based voice conversational system, specifically focused on the insurance industry. Conversations from the time a policy is created to the time of payout come built in. Just configure a few fields and you can have the system make or receive calls, may that be renewal calls or service calls.

As to the AI research, our focus is on Natural Language Understanding. Our approach goes beyond the typical machine learning techniques. The result is a system that parallels the way we think