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Freshcaller VS Crownpeak

Compare Freshcaller VS Crownpeak and see what are their differences

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Freshcaller logo Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.

Crownpeak logo Crownpeak

CrownPeak provides SaaS-based Web Experience Management for Global 1000 digital marketers who want to launch enterprise websites fast.
  • Freshcaller Landing page
    Landing page //
    2023-08-22

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

  • Crownpeak Landing page
    Landing page //
    2023-09-25

Freshcaller

Website
freshworks.com
Pricing URL
Official Freshcaller Pricing
$ Details
freemium $15.0 / Monthly
Platforms
Android Browser iOS
Release Date
2017 September
Edit details

Crownpeak

Website
crownpeak.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Freshcaller videos

+ Add

How to use a helpdesk and call center software together? | Freshcaller + Freshdesk

More videos:

  • Review - An admin's guide to setting up Freshcaller
  • Review - Freshcaller - Freshsales integration
  • Review - Routing Automation

Crownpeak videos

+ Add

Crownpeak - Overview

More videos:

  • Review - Crownpeak: Ease of Use

Category Popularity

0-100% (relative to Freshcaller and Crownpeak)

Freshcaller

Crownpeak

Communication
100 100%
Communication
0% 0
CMS
0 0%
CMS
100% 100
VoIP
100 100%
VoIP
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100

User comments

Share your experience with using Freshcaller and Crownpeak. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Freshcaller and Crownpeak

Freshcaller Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.
Source: blog.hubspot.com
Best Call Center Software: The Complete List (2020 Update)
Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.
Source: biz30.timedoctor.com

Crownpeak Reviews

34 Headless CMS That Should Be On Your Radar
Along with omnichannel content delivery and multi-site management, Crownpeak offers Personalization, A/B Testing, SEO features, and live site tag and performance monitoring.
Source: www.cmswire.com

What are some alternatives?

When comparing Freshcaller and Crownpeak, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

XperienCentral - XperienCentral is an open API content management solution that allows you to add, edit or remove content without having to touch a line of code.

CloudTalk - Work locally, grow globally

Sitecore Experience Manager (XM) - Sitecore Experience Manager (XM) is a powerful content management system for organizing and publishing digital information.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

dotCMS Cloud - dotCMS Cloud is a Hybrid Content Management System that delivers enterprise-class web content management, simple website creation, and collaboration for agencies, teams, and small and medium-sized businesses.

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