Interactive NPS Calculator (by Delighted) might be a bit more popular than FollowUpBoss. We know about 1 link to it since March 2021 and only 1 link to FollowUpBoss. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Send each new lead and past client a "Happy 4th of July" type text. You can set up an automated drip campaign for simple things like this in your CRM; followupboss.com is probably one of the best ones I've used, but you could use most CRMs that have drip campaigns. Here my biggest thing is "more touch points" since most clients forget about their agents. Source: 7 months ago
Way easier to wash out a Karen with 25 surveys than it is with 10. Start sending NPS recap emails every time a new survey(s) comes in and include how many promoters you need to get bak to 85% if you're below that. That seems to be the number that will make District or whoever leave you alone. I use this to calculate it quickly. https://delighted.com/nps-calculator. Source: about 1 year ago
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