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Five9 VS ActivTrak

Compare Five9 VS ActivTrak and see what are their differences

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Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

ActivTrak logo ActivTrak

Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.
  • Five9 Landing page
    Landing page //
    2023-05-12
  • ActivTrak Landing page
    Landing page //
    2023-09-01

ActivTrak offers cloud-based employee monitoring software that allows organizations to understand how their employees get work done. ActivTrak provides aggregated data that quantifies employee productivity, so employers and managers have the insight they need to improve employee performance as well as keep track of sensitive internal information and improve operational efficiency. The software is easy to install and the data is available within minutes with preset reports ready for review. ActivTrak’s services are offered in freemium and software-as-a-service model. The application works in both Microsoft Windows and MAC OSX operating systems.

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

ActivTrak videos

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ActivTrak Review – Employee Monitoring Software for More Demanding Users

More videos:

  • Review - ActivTrak: 5 Fast Facts

Category Popularity

0-100% (relative to Five9 and ActivTrak)

Five9

ActivTrak

Communication
100 100%
Communication
0% 0
Time Tracking
0 0%
Time Tracking
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100

User comments

Share your experience with using Five9 and ActivTrak. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and ActivTrak

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

ActivTrak Reviews

20 Employee Monitoring Software [2022 Updated List]
ActivTrak is an employee monitoring app with features that allow managers to analyze worker performance. They can also configure the app to let it operate in stealth mode before deploying it. With this, workers won’t know that they’re being monitored, allowing managers to get an accurate view of their performance.
Source: traqq.com

Social recommendations and mentions

Based on our record, Five9 seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

ActivTrak mentions (0)

We have not tracked any mentions of ActivTrak yet. Tracking of ActivTrak recommendations started around Mar 2021.

What are some alternatives?

When comparing Five9 and ActivTrak, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Teramind - Teramind provides a user-centric security approach for monitoring.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Hubstaff - Simple yet powerful employee work tracker with screenshots, timesheets, billing, in-depth reports, and more. Understand productivity issues and act on them.

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