Software Alternatives & Reviews

Five9 VS 66Analytics

Compare Five9 VS 66Analytics and see what are their differences

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.

66Analytics logo 66Analytics

Self-hosted analytics, heatmaps & session recordings.
  • Five9 Landing page
    Landing page //
    2023-05-12
  • 66Analytics Landing page
    Landing page //
    2023-08-26

Five9 videos

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

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66Analytics videos

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Category Popularity

0-100% (relative to Five9 and 66Analytics)
Communication
100 100%
0% 0
Analytics
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Web Analytics
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Five9 and 66Analytics

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.

66Analytics Reviews

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Social recommendations and mentions

Based on our record, 66Analytics should be more popular than Five9. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

66Analytics mentions (3)

  • What is a good, lightweight, free alternative to Google Analytics?
    Last year I stumbled upon https://66analytics.com/ and liked it quite a lot. It is very light but covers quite a lot of stuff that I wanted to have. It’s a one time payment but only around $60 I think and does not have any limitations after that. I liked the one time payment idea and that I could just run it on a shared Hoster that I had already around. Source: over 2 years ago
  • Show HN: PrivateAnalytix – Private Google Analytics and MS Clarity Alternative
    This is just another managed version of https://66analytics.com/ I like that you state GDPR and other compliance but I am 100% sure it‘s not (just because 66analytics is claiming that, doesn’t mean it’s right. Have you checked anything back with a lawyer? - Source: Hacker News / almost 3 years ago
  • Made this tool, what do you think?
    For anyone interested, I think this is just a hosted version of https://66analytics.com/. Source: almost 3 years ago

What are some alternatives?

When comparing Five9 and 66Analytics, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Fathom Analytics - Simple, trustworthy website analytics (finally)

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Simple Analytics - The privacy-first Google Analytics alternative located in Europe.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Plausible.io - Plausible Analytics is a simple, open-source, lightweight (< 1 KB) and privacy-friendly web analytics alternative to Google Analytics. Made and hosted in the EU, powered by European-owned cloud infrastructure 🇪🇺