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SentiSum might be a bit more popular than Failory. We know about 1 link to it since March 2021 and only 1 link to Failory. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Failory does sort of the same thing, you've probably heard of them. IIRC, the founder came to the conclusion that people end up not wanting to read the failures as much as the success stories. Either way, I wish you the best of luck! :). Source: over 2 years ago
From a more standardised reporting perspective, AI tags on support tickets work well to standardise insights from a high volume of tickets so product teams can get a good overview of issues, feature requests, monitor the effectiveness of new releases without having to ask support what is in the data. SentiSum is built for this kind of democratization of support insights across different teams like product and ops. Source: about 3 years ago
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