CogniSaaS is a customer-centric onboarding and implementation platform that helps enterprise SaaS businesses achieve faster time to value. It minimizes the usage of silos of tools; improves collaboration with customers and internal stakeholders; tracks and prioritizes hundreds of projects for value delivery through data visualization, visibility, and accountability.
Differentiators
1) Visibility - Get effortless visibility at different levels - tasks, use cases or modules, projects, and clients - Know which clients, projects, and use cases are going off track and progressing via alerts and progress
2) Accountability - Get single screen snapshot of revenue at risk, who is responsible for what & accountability - View them how you like, with various view options like Kanban, Gantt chart, list view
3) Customer-Centric Prioritization - CogniSaaS helps you with Customer-Centric Prioritization of implementation tasks & product roadmap - Automate onboarding with templatization for projects and use-cases for tracking customer business outcomes - It also gives leadership teams visibility of revenue impacts
4) Collaboration with Customers - Collaborate with customers via magic link to give them updates about their projects without having them log in - Just one click and your customers get access to a dedicated portal that lets them oversee projects, use cases, or modules and tasks
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Based on our record, EverAfter seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Most b2c companies don't have CS teams, some do.. Mainly when its a high-value product with complex onboarding. I know Lumen does. Anyways, a great software for b2b that you won't hear about us often is everafter.ai - unlike the others, its for the customer-facing interaction vs. a CRM/analytics like the others. Source: almost 2 years ago
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