CallTrackingMetrics might be a bit more popular than Encharge.io. We know about 1 link to it since March 2021 and only 1 link to Encharge.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Https://www.intercom.com/ and https://customer.io/ are some of the big ones, but there are smaller, more focused ones like https://encharge.io/. Source: almost 3 years ago
Use a third-party service like callrail or calltrackingmetrics. There are many competitors to those two as well to pick from. Source: about 3 years ago
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NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
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Invoca - Call tracking & analytics software