Software Alternatives, Accelerators & Startups

Enchant VS Gainsight

Compare Enchant VS Gainsight and see what are their differences

Enchant logo Enchant

The easiest way to scale personalized customer support

Gainsight logo Gainsight

Customer Success for the New Enterprise
  • Enchant Landing page
    Landing page //
    2022-07-04
  • Gainsight Landing page
    Landing page //
    2023-05-13

Enchant videos

Enchantcloset.com Review: Beware Of Enchant Closet Scam!

More videos:

  • Review - Harman Kardon Enchant 800 Soundbar "MultiBeam" 8 Channel Surround Sound - REVIEW
  • Review - Top Fin Enchant 2 Year Review

Gainsight videos

Gainsight Product Overview

Category Popularity

0-100% (relative to Enchant and Gainsight)
Help Desk
49 49%
51% 51
Customer Success
0 0%
100% 100
Customer Support
100 100%
0% 0
Customer Experience Management

User comments

Share your experience with using Enchant and Gainsight. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Enchant and Gainsight

Enchant Reviews

We have no reviews of Enchant yet.
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Gainsight Reviews

We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Because Gainsight is integrated into Salesforce, you will first need to create a Salesforce account in order to install the Gainsight into your product. Gainsight offers you great customer success metrics and analytics, but not exceptional UI and in-app experiences.
Source: userpilot.com

Social recommendations and mentions

Based on our record, Enchant seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Enchant mentions (4)

  • Ask HN: PG's 'Do Things That Don't Scale' Manual Examples
    At Enchant (https://enchant.com): - We launched without billing. Early customers used the product for free until we eventually built out billing - We offer data imports from competitors. It's a semi-automated process - sometimes there's existing working code, sometimes it needs tweaking, sometimes it gets written as part of the process. Either way, it's a win if it helps someone make a purchase decision. - We... - Source: Hacker News / 8 months ago
  • Ask HN: Who's using Ruby web development without Ruby on Rails (RoR)?
    We[0] use Ruby without Rails - Sinatra for the most part. I started the codebase over a decade ago now, and at the time Rails felt a little heavy (inline with your comments). That said, Rails does let you get started pretty quickly without needing much of anything else. Rails has more magic. If you prefer less magic, then Sinatra is the way. https://enchant.com. - Source: Hacker News / over 1 year ago
  • How to offer effective free trials
    For our own SaaS[0], we provide a timed trial. But we regularly provide trial extensions because reality of business is that it takes time to get everybody on board and onboarded. Reading this post, I suspect '30 days of use' would result in less 'please extend the trial' emails and would mean less friction during the trial. However, there is a tradeoff: when somebody reaches out for a trial extension, it may be... - Source: Hacker News / almost 2 years ago
  • Ask HN: What made your business take off that you wish you'd done much earlier?
    In the space we[1] operate, there's no shortage of competitors. Over the years, I've seen that those who can unlock marketing see a lot more success, even with a shittier product. As a developer-turned-founder, a lot of marketing feels sleazy. Was it always this way? So much link-bait, fluffy posts that are really big ads, shallow content just for SEO, upvoting-rings on platforms, etc. There's so few who seem to... - Source: Hacker News / over 2 years ago

Gainsight mentions (0)

We have not tracked any mentions of Gainsight yet. Tracking of Gainsight recommendations started around Mar 2021.

What are some alternatives?

When comparing Enchant and Gainsight, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Totango - Totango is a Customer Success Software Platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Planhat - Customer success has changed. Meet the modern Customer Platform!