emailtopia Response VS eGain Mail

eGain Mail, the pioneer in web-based email management software for customer service, helps companies manage large volumes of customer emails - free form and generated via structured web forms - responsively, effectively, and securely.

Manage and respond to customer emails (free form and web form) with automated routing, flexible workflow, agent productivity tools, and reporting. Monitor social channels (Twitter, YouTube, Facebook, and Instagram) and respond to customer inquiries.

Its secure module delivers confidential, secure content via a secure portal and a pointer to that content delivered by email or message.

When your business responds to inbound inquiries promptly and professionally every time, the exceptional customer service differentiates your company from competitors immediately. As one client said, "We could not run that business we are operating today without the (eGain) email management capability. We take it for granted now... but it’s absolutely the bedrock of what we do."