CoPointer is a co-browsing tool. It allows agents / operators to join customers in their browsing sessions, interacting and collaborating with them in real time. Customer and agent can browse your website together, resolving customer issues faster. So, your customer will get fully personolized support. It means happy customer. And happy customer -> long term customer -> more value to your business. Copointer delivers: - Higher customer satisfaction - Increased trust - Higher conversion rates - Easier customer onboarding - Personalized service - Private and secure environment - Quick solutions to customer’s query
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Disclaimer: I'm the creator
We had another product had low conversion because of complex flows involved. The usability suffered as well and we had to "hand hold" a lot of users who showed interest in using the product. So we decided to automated some of our usual responses and realized this was a great way for users to self serve through the complexities and didn't involve heavily rethinking UI/UX design decisions.
Well just view the demo for yourself and if you're still not convinced just run an A/B test and confirm the jump in conversion yourself!
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