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Directly VS Olark

Compare Directly VS Olark and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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Directly logo Directly

Directly provides on-demand customer service apps.

Olark logo Olark

Real-time chat and monitoring of your website visitors through Google Talk and Jabber.
  • Directly Landing page
    Landing page //
    2023-02-03
  • Olark Landing page
    Landing page //
    2023-07-05

Directly videos

+ Add

Earn $20 to $35 / Day Online as Chat Support - Non Voice Online Jobs in Directly

More videos:

  • Review - Directly Jobs - WORK FROM HOME With Customer Service Support
  • Review - Directly.live Review | Online Video Platform

Olark videos

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Olark Review: Strenghts and Weaknesses of the Live Chat Software

More videos:

  • Review - Olark review - picksaas.com

Category Popularity

0-100% (relative to Directly and Olark)

Directly

Olark

Forums And Forum Software
100 100%
Forums And Forum Software
0% 0
Customer Support
3 3%
Customer Support
97% 97
Forums
100 100%
Forums
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

Share your experience with using Directly and Olark. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Directly and Olark

Directly Reviews

We have no reviews of Directly yet.
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Olark Reviews

9 Best ManyChat Alternatives & Competitors in 2024
Olark stands out thanks to its modern marketing functionalities. These include attention-grabbing interfaces and imagery. It offers features and aspects that resonate with customers. Overall, Olark is a simple, well-grounded tool that is worth considering if you run a small business or work as a solo professional.
Source: www.tidio.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Olark is a full customer relationship management (CRM) platform. Its primary features are live chat for sales and customer support. For the latter, they offer automated chat, organized customer data insights, and live chat analytics so you can track your performance. For example, you can monitor average live chat response times.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Olark’s CoPilot is a chatbot that makes your support team’s jobs easier and improves the customer experience. Using AI, CoPilot can understand questions and send answers to the common ones. It can also route customers to the right agent based on their needs. One of the best parts is that Olark will build your chatbots for you so you don’t have to spend time and energy...
Source: krisp.ai
What are alternatives to LiveChat?
What are good alternatives to LivePerson, Olark, and ATG? I am looking for minimal integration with an analytic overlay and low cost.
Source: www.quora.com

Social recommendations and mentions

Olark might be a bit more popular than Directly. We know about 1 link to it since March 2021 and only 1 link to Directly. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Directly mentions (1)

  • Minecraft Support - Not even once
    After day 3 I had enough of the waiting and I ended up contacting support. I was immediately contacted by a so called "minecraft gamer" which is a automated bot via the site known as "directly.com" which microsoft uses for customer support with pre-written messages. It told me to just wait cause this is an issue they know of and cant do much about as it currently stands. I accepted the answer and waited another day. Source: over 2 years ago

Olark mentions (1)

  • You don't need live chat on your website
    I think there is some nuance here that is helpful to unpack. We'd almost all agree that: 1. Things that get in the way of solving customer needs are annoying. Most modals, popups, proactive notification that don't happen at the right time. This could include chat, email capture, cookie banners, chat bots, popovers. 2. For almost every business there are some sets of customer needs that require a conversation... - Source: Hacker News / over 1 year ago

What are some alternatives?

When comparing Directly and Olark, you can also consider the following products

Discourse - Discourse is an open source discussion platform built for the next decade of the Internet.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Forumbee - Forumbee offers community forums for discussions, feedback and Q&A.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Vanilla Forums - Build an engaging community forum using Vanilla's modern cloud forum software.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

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