The Artificial intelligence based SaaS platform transforms the consumer's experience by reducing transaction time and providing the right resolution every time. Decision tree flow guides the agent through a controlled, predefined and approved process to help your customers in the fastest possible time. The knowledge management tool maps the organisations processes onto the platform with a built in workflow. It is a breakthrough concept to segregate and organize process knowledge and system knowledge. The structure and concept of the application are based on Lean principles of 5S, 'Just In Time' and error proofing.