DataKnowl is a versatile CRM and Customer Service platform designed to transform how businesses interact with their customers. It integrates a user-friendly CRM, an efficient Business Phone System, and an omni-channel Cloud Contact Center to offer seamless communication across various channels, including voice, email, chat, and social media. This ensures businesses can provide a consistent and personalized customer experience.
The platform also features a straightforward Support Ticketing System, streamlining the process of managing and resolving customer inquiries efficiently. What truly distinguishes DataKnowl is its cutting-edge AI-based Virtual Agents. These agents can automate a myriad of customer service tasks, from answering FAQs to guiding through transactions, effectively acting as an extended arm of your customer service team.
Moreover, DataKnowl introduces the concept of V-Force, a Virtual Workforce powered by these Virtual Agents. This innovative approach allows businesses to deploy Virtual Receptionists and other automated roles that can handle appointments, bookings, and provide information, among other tasks. This not only enhances the customer experience by ensuring quick and accurate responses but also significantly reduces the load on human agents, allowing them to focus on more complex and sensitive interactions.
By leveraging the power of AI and automation, DataKnowl aims to revolutionize customer engagement and workforce management. It is the ideal platform for businesses looking to boost their customer service efficiency, enhance customer satisfaction, and drive operational growth in the digital era.
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Based on our record, ingestAI seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Ingest AI - Build an AI knowledge base of what you know. Source: 11 months ago
Congrats on this launch! We at IngestAI[1] are in similar space albeit with different focus - we answer from all internal documentation in Slack/Discord/Whatsapp. We did a show hn just a few weeks ago[2] & has been wild since then - we have close to 10k+ users and counting. If you would like build slack/discord/whatsapp/telegram bots answer your customer questions from internal docs - please try us [1] :... - Source: Hacker News / about 1 year ago
The title makes it sound like those are mutually exclusive but I thought there was a bunch of services doing exactly what they are describing, all built on ChatGPT. E.g. https://ingestai.io/. - Source: Hacker News / about 1 year ago
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