DataKnowl
Zendesk
Zoho CRM
RingCentral
Grasshopper
Dialogflow
Dante AI
Chatfuel
Amazon Lex
Dialogflow
IBM Watson Assistant
Microsoft Bot Framework
Botpress
Tars
Chatfuel
SentiOne
DataKnowl is a versatile CRM and Customer Service platform designed to transform how businesses interact with their customers. It integrates a user-friendly CRM, an efficient Business Phone System, and an omni-channel Cloud Contact Center to offer seamless communication across various channels, including voice, email, chat, and social media. This ensures businesses can provide a consistent and personalized customer experience.
The platform also features a straightforward Support Ticketing System, streamlining the process of managing and resolving customer inquiries efficiently. What truly distinguishes DataKnowl is its cutting-edge AI-based Virtual Agents. These agents can automate a myriad of customer service tasks, from answering FAQs to guiding through transactions, effectively acting as an extended arm of your customer service team.
Moreover, DataKnowl introduces the concept of V-Force, a Virtual Workforce powered by these Virtual Agents. This innovative approach allows businesses to deploy Virtual Receptionists and other automated roles that can handle appointments, bookings, and provide information, among other tasks. This not only enhances the customer experience by ensuring quick and accurate responses but also significantly reduces the load on human agents, allowing them to focus on more complex and sensitive interactions.
By leveraging the power of AI and automation, DataKnowl aims to revolutionize customer engagement and workforce management. It is the ideal platform for businesses looking to boost their customer service efficiency, enhance customer satisfaction, and drive operational growth in the digital era.
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Based on our record, Amazon Lex seems to be more popular. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
However, APIs like Watson Assistant or Amazon Lex make it easy to build services that can apply logic to observed patterns in those natural-language requests. These services may, for instance, observe a sudden rush of calls from an airport suffering take-off delays and change the sequence of options to prioritize rescheduling flights. Or they may see that calls from a particular country or region tend to be... - Source: dev.to / 17 days ago
Amazon's doesn't care about Mturk, they have their own AI that will eventually automate all their work too https://aws.amazon.com/lex/. Source: about 1 year ago
Amazon Lex, AWS's natural language conversational AI service. With Amazon Connect, it seamlessly leverages Amazon Transcribe to understand what is being said (speech-to-text), and Amazon Polly to provide the verbal response (text-to-speech). We aren't really using the Natural Language powers of Lex, but it has other uses for us:. - Source: dev.to / over 1 year ago
AWS has three high-quality tools: Amazon Lex, Amazon Rekognition, and Amazon SageMaker. - Source: dev.to / over 1 year ago
Introducing DTMF slot settings within Amazon Lex.Amazon Lex is a service for building conversational interfaces into any application using voice and text. With Amazon Lex, you can quickly and easily build conversational bots ("chatbots"), virtual agents, and interactive voice response (IVR) systems. Amazon Lex is excited to launch DTMF-only slot settings and configurable session attributes within the Lex console. - Source: dev.to / over 1 year ago
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Dialogflow - Conversational UX Platform. (ex API.ai)
Zoho CRM - Omnichannel CRM for Businesses of all sizes
IBM Watson Assistant - Watson Assistant is an AI assistant for business.
RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies
Microsoft Bot Framework - Framework to build and connect intelligent bots.