Software Alternatives & Reviews

D10 VS Pointel DCCM

Compare D10 VS Pointel DCCM and see what are their differences

D10 logo D10

Play Over 3000 Free Online Games

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • D10 Landing page
    Landing page //
    2020-10-22
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

D10 videos

Topping D10 DAC _ (Z Reviews) _ Cheap & Good Continues!

More videos:

  • Review - Coquette D10 Review & Test Drive & Best Customization NEW CAR GTA 5 Online Chevrolet Corvette C8 DLC
  • Review - Topping D10 Review

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to D10 and Pointel DCCM)
Games
100 100%
0% 0
Call Center Software
0 0%
100% 100
Game Reviews
100 100%
0% 0
Communication
0 0%
100% 100

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What are some alternatives?

When comparing D10 and Pointel DCCM, you can also consider the following products

YoloMouse - An open source tool for changing your game cursor.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CursorFX - Create custom mouse cursors with CursorFX.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

RealWorld Cursor Editor - Create cursors for Windows, convert images to static or animated cursors, or customize your cursor.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!