Software Alternatives, Accelerators & Startups

CustomGPT.ai VS BoldDesk

Compare CustomGPT.ai VS BoldDesk and see what are their differences

CustomGPT.ai logo CustomGPT.ai

Turn Data into Dialogue with AI-Driven Precision.

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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  • CustomGPT.ai CustomGPT.ai | Custom GPT With ALL Your Business Content
    CustomGPT.ai | Custom GPT With ALL Your Business Content //
    2024-08-30
  • CustomGPT.ai Pricing - CustomGPT.png
    Pricing - CustomGPT.png //
    2024-08-30
  • CustomGPT.ai Sign In
    Sign In //
    2024-08-30
  • CustomGPT.ai CustomGPT's Dashboard
    CustomGPT's Dashboard //
    2024-08-30

At CustomGPT.ai, we turn data into dialogue. Our platform uses your specific business content to create accurate and secure conversations. It's designed for anyone to use effectively, helping your teams respond faster and improving how you engage with customers. Think of CustomGPT.ai as a tool that not only enhances team productivity but also boosts customer satisfaction and drives revenue, all through a user-friendly, no-code interface.

Main Use Cases:

  • Knowledge Management: Onboarding & Training, Internal Search Tool, and Competitive Analysis
  • Topic Research: Customer Service, Engagement Analytics, and Help Center Optimization
  • Customer Engagement: Research Assistance, Content Analysis, and Site Search
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk Live chat support
    Live chat support //
    2024-09-23
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

CustomGPT.ai

$ Details
paid Free Trial $99.0 / Monthly
Platforms
-
Release Date
2023 February
Startup details
Country
United States

BoldDesk

$ Details
paid Free Trial $12.0 / Monthly (For per agent)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

CustomGPT.ai features and specs

  • High Accuracy
    Our anti-hallucination technology delivers industry-leading precision.
  • Extensive Document Support
    Ingests 1400+ document types and handles over 60 million words.
  • Multilingual Integration
    Supports 92 languages and sitemap integration.
  • Multiple AI Agents
    Create up to 10 AI agents per standard account.
  • Flexible Deployment
    Deploy via live chat, website embed, SGE, API, or AI assistant.
  • Citations
    Includes citations for credible responses.
  • SOC-2 Compliant
    Meets high security and privacy standards.

BoldDesk features and specs

  • Ticketing System
  • Artificial Intelligence
  • Automation
  • Customer Portal
  • Customization
  • Task Management
  • Multilingual Support
  • Integration
  • Export contact
  • Report and Analysis
  • Scheduled Reports
  • Multiple Ticket Forms
  • Ringover Integration
  • Ticket templates
  • Custom Answers
  • Whatsapp Integration
  • Facebook integration
  • Microsoft Teams Integration

CustomGPT.ai videos

The Easy Way To Transform Customer Experiences With AI- CustomGPT

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to CustomGPT.ai and BoldDesk)
AI
100 100%
0% 0
Customer Support
27 27%
73% 73
Chatbots
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing CustomGPT.ai and BoldDesk.

What makes your product unique?

CustomGPT.ai's answer

CustomGPT is based on your business content. This results in trusted responses based on your business – not generic responses you would see in ChatGPT.

CustomGPT is powered by the same advanced AI language models (LLMs) that power OpenAI’s ChatGPT-4, so you get the latest in AI technology. And since it has ingested your data, it can generate more accurate and relevant responses, without hallucinations – that is, making up facts. This enhances the overall performance and personalization, allowing your business to benefit from improved employee efficiency and customer experience.

As AI technologies continue to advance, we will automatically include the latest AI technology in all CustomGPT chatbots, so you can benefit from the latest AI technology always and automatically!

BoldDesk's answer:

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer:

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer:

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer:

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer:

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

CustomGPT.ai's answer

-MIT -Biamp -Dlubal

BoldDesk's answer:

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CustomGPT.ai and BoldDesk

CustomGPT.ai Reviews

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BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Social recommendations and mentions

Based on our record, CustomGPT.ai should be more popular than BoldDesk. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CustomGPT.ai mentions (10)

  • Would it be profitable to build chatbots for people using ChatGPT?
    Problem is there's this no-code site that makes the entire process very simple, so not sure what value I'll be bringing to the table if they can just use that site. Source: almost 2 years ago
  • AI Chatbot companies?
    Https://customgpt.ai/ - Seems to be more robust, the guy behind it has had software businesses before and claims its doubling every few weeks. Has more robust ability to upload files, scale and be secure it seems. Source: almost 2 years ago
  • ChatGPT + PDF Database
    This might be what you are looking for https://customgpt.ai/. Source: almost 2 years ago
  • So we built CustomGPT an OpenAI-powered platform that allows anyone to “Build Your Own ChatBOT” using your own data.
    Would you like to give it a trial ? Learn more here : https://customgpt.ai/ ... Feel free to ask us anything, really! And be sure to let us know what you think! Source: about 2 years ago
  • [P] Build ChatGPT-4 chatbots with your own data using CustomGPT.
    Learn more here: https://customgpt.ai/. Source: about 2 years ago
View more

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: almost 2 years ago

What are some alternatives?

When comparing CustomGPT.ai and BoldDesk, you can also consider the following products

Chatbase - Build a ChatGPT-like chatbot from your knowledge base.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SiteGPT - ChatGPT for every website.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ChatSale - #1 Lead Generation and Appointment Booking AI ChatBot for your website. Convert 2x more visitors into leads and calls from your existing traffic.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.