Software Alternatives, Accelerators & Startups
Register | Login

Customerly VS Dashly

Compare Customerly VS Dashly and see what are their differences

Flowlu
All-in-one work management platform for team collaboration. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Customerly logo Customerly

Best-in-Class Customer Lifecycle Software

Dashly logo Dashly

Marketing and customer conversation management platform
  • Customerly Landing page
    Landing page //
    2023-06-17
  • Dashly Landing page
    Landing page //
    2021-10-16

Customerly features and specs

  • Comprehensive Customer Support
    Customerly provides a robust suite of customer support tools such as live chat, email automation, and customer surveys, allowing businesses to offer effective and efficient customer support.
  • User-Friendly Interface
    The platform is designed with a user-friendly interface, making it easy for businesses of all sizes to navigate and utilize its various features without a steep learning curve.
  • Integration Capabilities
    Customerly seamlessly integrates with a wide range of third-party applications including WordPress, Zapier, and Slack, enhancing its functionality and ease of use within existing workflows.
  • Automation Features
    The platform offers extensive automation features for email marketing, customer onboarding, and support follow-ups, helping businesses to save time and maintain consistent communication.
  • Customer Insights
    Customerly provides detailed analytics and customer insights, enabling businesses to better understand their customers' needs and improve the overall customer experience.

Possible disadvantages of Customerly

  • Pricing Structure
    The pricing model might be prohibitive for small businesses or startups, particularly if they require access to advanced features or higher-tier plans.
  • Limited Customization
    Some users may find the customization options for email templates and chat widgets limiting compared to other platforms, potentially hindering branding efforts.
  • Learning Curve for Advanced Features
    While the basic functionalities are user-friendly, there can be a learning curve when it comes to mastering more advanced features such as in-depth analytics and complex automation workflows.
  • Occasional Performance Issues
    Some users have reported occasional performance issues such as slow loading times or glitches, which can impact the user experience, especially during high-traffic periods.
  • Customer Support Availability
    There have been instances where users noted delays in receiving support from Customerly's customer service team, which can be problematic during critical issues.

Dashly features and specs

  • Comprehensive Communication Tools
    Dashly offers a wide range of tools for engaging with customers, including live chat, chatbots, email campaigns, and pop-ups, helping businesses to connect and communicate effectively with their audience.
  • User Tracking and Analytics
    Provides in-depth user tracking and analytics, enabling businesses to understand user behavior and optimize their strategies accordingly by making informed decisions based on detailed reports and tracking data.
  • Integration Capabilities
    Easily integrates with a variety of third-party applications and tools, enhancing the platform's flexibility and allowing businesses to streamline their workflows and sync with existing systems.
  • Personalization Features
    Allows for advanced personalization options, enabling businesses to tailor messages and interactions based on user data, which can enhance user engagement and satisfaction.
  • Automated Customer Support
    Automates common support queries with intelligent chatbots, reducing the workload on support staff and improving the response time for customer inquiries.

Possible disadvantages of Dashly

  • Pricing Complexity
    The pricing model can be complex and may become expensive as the needs of the business grow, especially for smaller businesses or startups with limited budgets.
  • Learning Curve
    Users may experience a steep learning curve due to the platform's wide range of features and tools, which may require additional time and training to master effectively.
  • Limited Customization
    Although Dashly offers various features, some users might find limitations in customization options for specific business needs, which could restrict the platform's flexibility in certain scenarios.
  • Performance Issues
    Some users have reported performance issues such as lag or slower load times, which could impact the overall user experience and effectiveness of customer interactions.
  • Support Availability
    The availability and responsiveness of customer support may vary, potentially leading to delays in resolving issues or getting assistance in using the platform efficiently.

Analysis of Customerly

Overall verdict

  • Overall, Customerly is regarded as a valuable tool for enhancing customer service and building better relationships with customers. Its comprehensive features and ease of use make it a strong choice for businesses looking to enhance their customer support operations.

Why this product is good

  • Customerly is considered a good option for businesses looking for an all-in-one customer service solution. The platform offers a suite of tools including live chat, email marketing, and customer surveys, making it efficient for handling various customer communication needs. It is user-friendly, integrates easily with other platforms, and provides insightful analytics to help improve customer engagement and satisfaction.

Recommended for

    Customerly is well-suited for small to medium-sized businesses that are seeking an integrated approach to managing customer interactions. It is especially beneficial for companies that want to streamline their communication processes and utilize customer insights to drive growth.

Customerly videos

+ Add

Customerly Live Chat Funnel REVIEW - SaaS Master

More videos:

  • Review - Nurture Your Customers from Beginning to End with Customerly (Onboarding and Review)
  • Review - Customerly Pitchground LTD Review

Dashly videos

+ Add

$28 BEAUTY 😍 | Sensationnel Dashly Lace Front Wig Review | SharronReneé

More videos:

  • Review - $13 wig?! || Dashly wig review
  • Review - Dashly Unit 8 Unboxing and Styling Review

Category Popularity

0-100% (relative to Customerly and Dashly)

Customerly

Dashly

Customer Support
77 77%
Customer Support
23% 23
CRM
74 74%
CRM
26% 26
Help Desk
76 76%
Help Desk
24% 24
Productivity
100 100%
Productivity
0% 0

User comments

Share your experience with using Customerly and Dashly. For example, how are they different and which one is better?
Log in or Post with

What are some alternatives?

When comparing Customerly and Dashly, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpCrunch - HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

Drift - A messaging app that helps you grow your business.

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Stonly - Create interactive step-by-step guides

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Loading...