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ConnectWise Automate VS VictorOps

Compare ConnectWise Automate VS VictorOps and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

ConnectWise Automate logo ConnectWise Automate

Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

VictorOps logo VictorOps

We make on-call suck less & help teams to solve problems faster.
  • ConnectWise Automate Landing page
    Landing page //
    2023-05-12
  • VictorOps Landing page
    Landing page //
    2022-07-18

ConnectWise Automate features and specs

  • Robust Automation
    ConnectWise Automate offers extensive automation capabilities, allowing IT teams to automate repetitive tasks and manage complex workflows efficiently.
  • Comprehensive Monitoring
    The platform provides advanced monitoring tools that help in identifying and resolving issues proactively, improving system reliability and performance.
  • Scalability
    ConnectWise Automate is highly scalable, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Integrations
    It integrates seamlessly with other ConnectWise products and a wide range of third-party applications, offering a cohesive IT management experience.
  • Customizability
    The platform offers a high degree of customization, allowing IT teams to tailor the system to meet their specific needs and workflows.

Possible disadvantages of ConnectWise Automate

  • Complexity
    Due to its extensive feature set, ConnectWise Automate can have a steep learning curve, requiring significant time and effort to master.
  • Cost
    The platform can be expensive, particularly for smaller businesses or those with limited budgets, potentially making it a less viable option.
  • Performance Issues
    Some users have reported slow performance and occasional glitches, which can be frustrating when managing critical IT tasks.
  • Support
    While ConnectWise offers support, some users have found the quality and responsiveness of their support services to be lacking.
  • Initial Setup
    The initial setup and configuration process can be time-consuming and complex, requiring considerable technical expertise.

VictorOps features and specs

  • Real-Time Incident Management
    VictorOps offers real-time incident management that helps teams quickly address and resolve issues, ensuring minimal downtime and improved service reliability.
  • On-Call Scheduling
    The platform provides robust on-call scheduling features, allowing teams to manage their on-call shifts and rotations with ease, reducing the burden on any single team member.
  • Integration Capabilities
    VictorOps integrates with a wide variety of monitoring, alerting, and collaboration tools like Slack, Splunk, and Nagios, enabling seamless connectivity and workflow automation.
  • Incident Timeline
    It provides a detailed incident timeline that helps in understanding the chronology of events, aiding in post-incident analysis and continuous improvement.
  • Mobile App
    A mobile app is available for both iOS and Android, allowing team members to manage incidents on the go, which is essential for maintaining service uptime.
  • Detailed Analytics
    VictorOps provides comprehensive analytics and reporting, allowing teams to gain insight into incident trends, on-call performance, and system health.

Possible disadvantages of VictorOps

  • Complex Setup
    The initial setup and configuration can be somewhat complex, requiring investment in time and effort, especially for companies new to incident management solutions.
  • Cost
    Pricing can be on the higher side, particularly for smaller teams or startups with limited budgets, which may make it less accessible without sufficient justification of ROI.
  • Learning Curve
    There is a moderate learning curve involved, as users need to familiarize themselves with the platform's various features and integrations to fully leverage its capabilities.
  • Limited Customization
    While offering many features, some users may find the level of customization limited compared to other incident management tools, potentially hindering specific workflow requirements.
  • Notification Fatigue
    If not properly configured, the system can lead to notification fatigue with frequent alerts, which can overwhelm team members and reduce the effectiveness of incident response.

Analysis of VictorOps

Overall verdict

  • VictorOps is a solid choice for teams looking to enhance their incident response processes through efficient and effective management, collaboration, and reporting tools.

Why this product is good

  • VictorOps is considered a good incident management tool due to its robust alerting features, on-call scheduling, and integration capabilities with various monitoring tools. It streamlines communication during incident response with its real-time collaboration features and supports post-incident reviews through detailed reports and analytics. Users also appreciate its user-friendly interface and mobile accessibility, which make it easier for teams to stay connected and responsive, no matter their location.

Recommended for

  • DevOps teams
  • IT operations
  • NOC teams
  • Engineering teams
  • Organizations requiring 24/7 monitoring and incident response

ConnectWise Automate videos

+ Add

Webinar Recording: What's new in ConnectWise Automate 12

More videos:

  • Review - ConnectWise Automate: A really great product

VictorOps videos

+ Add

VictorOps

More videos:

  • Review - VictorOps Suggested Responders and Machine Learning

Category Popularity

0-100% (relative to ConnectWise Automate and VictorOps)

ConnectWise Automate

VictorOps

Monitoring Tools
71 71%
Monitoring Tools
29% 29
IT Management
100 100%
IT Management
0% 0
Incident Management
0 0%
Incident Management
100% 100
Project Management
100 100%
Project Management
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ConnectWise Automate and VictorOps

ConnectWise Automate Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ConnectWise Automate is a rich features platform and is available for small to medium-sized businesses. Most of the companies have not provided the prices for their RMM solution. However, it could be $700 and above for one-time fees. For the subscription-based model, it could be in the range of $50 to $200 per technician per month.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
ConnectWise Automate is a top RMM tool because it provides MSPs with a centralized console to manage their client’s entire IT asset inventory. Everything from autodiscovery to the patch management process is built to help the user monitor a remote network as easily as possible. That includes physical devices and virtual services.
Source: www.comparitech.com
8 Best RMM Software and Tools
ConnectWise develops IT management software tailored for Technology Solution Providers (TSP). Along with their strong product portfolio, they include ConnectWise Automate which is an RMM platform with a strong focus on automation. ConnectWise Automate RMM can proactively monitor and manage endpoints in large-scale networks. The software can auto-discover assets, schedule...
Source: www.pcwdld.com
Top IT Management Software 2021
As a large organization, you have a ton of devices on your network and need to be able to get to them all in case of an incident. Connectwise Automate offers quick access to all of the endpoints on your network, so you can resolve issues quickly and keep any downtime to a minimum. The system even automatically scans the network to detect all devices and make sure every entry...
Source: www.itbusinessedge.com
15 Best IT Monitoring Tools and Software
ConnectWise Automate (previously LabTech) is an RMM product that automates all stages of the monitoring process, from discovery to patching.
Source: blog.inedo.com

VictorOps Reviews

Why VictorOps is the DevOps Alternative to PagerDuty
PagerDuty and VictorOps both support chat integrations (e.g., Slack and HipChat), yet only VictorOps offers bi-directional chat as well as native, in-app chat. Moreover, VictorOps uniquely integrates with GitHub and Jenkins to bring critical SDLC insights into the firefight.
Source: victorops.com

What are some alternatives?

When comparing ConnectWise Automate and VictorOps, you can also consider the following products

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

PagerDuty - Cloud based monitoring service

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

OpsGenie - Alerting and On-Call Management for Dev&Ops Teams

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

xMatters - xMatters transforms event data into intelligent communication IT teams, avoiding outages and disruptions

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