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ConnectWise Automate VS Microsoft System Center Service Manager

Compare ConnectWise Automate VS Microsoft System Center Service Manager and see what are their differences

NinjaOne
NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools. featured
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ConnectWise Automate logo ConnectWise Automate

Solve IT Problems with ConnectWise Automate, Remote Monitoring and Remote Management Software. Visit to boost the effectiveness of your IT teams.‎Try ConnectWise Automate .

Microsoft System Center Service Manager logo Microsoft System Center Service Manager

This article provides an overview of System Center - Service Manager.
  • ConnectWise Automate Landing page
    Landing page //
    2023-05-12
  • Microsoft System Center Service Manager Landing page
    Landing page //
    2023-09-28

ConnectWise Automate features and specs

  • Robust Automation
    ConnectWise Automate offers extensive automation capabilities, allowing IT teams to automate repetitive tasks and manage complex workflows efficiently.
  • Comprehensive Monitoring
    The platform provides advanced monitoring tools that help in identifying and resolving issues proactively, improving system reliability and performance.
  • Scalability
    ConnectWise Automate is highly scalable, making it suitable for businesses of all sizes, from small enterprises to large corporations.
  • Integrations
    It integrates seamlessly with other ConnectWise products and a wide range of third-party applications, offering a cohesive IT management experience.
  • Customizability
    The platform offers a high degree of customization, allowing IT teams to tailor the system to meet their specific needs and workflows.

Possible disadvantages of ConnectWise Automate

  • Complexity
    Due to its extensive feature set, ConnectWise Automate can have a steep learning curve, requiring significant time and effort to master.
  • Cost
    The platform can be expensive, particularly for smaller businesses or those with limited budgets, potentially making it a less viable option.
  • Performance Issues
    Some users have reported slow performance and occasional glitches, which can be frustrating when managing critical IT tasks.
  • Support
    While ConnectWise offers support, some users have found the quality and responsiveness of their support services to be lacking.
  • Initial Setup
    The initial setup and configuration process can be time-consuming and complex, requiring considerable technical expertise.

Microsoft System Center Service Manager features and specs

  • Integration with Microsoft Ecosystem
    Service Manager seamlessly integrates with other Microsoft products like Active Directory, Exchange Server, and System Center components, providing a unified management experience and leveraging existing Microsoft infrastructures.
  • Customization and Extensibility
    It offers extensive customization capabilities, allowing for tailoring workflows, forms, and dashboards to fit specific organizational needs. The use of C# and PowerShell scripts for custom development further enhances its flexibility.
  • Built-in Best Practices
    Service Manager incorporates ITIL and MOF best practices for incident, problem, and change management processes, helping organizations implement standardized and efficient service management workflows.
  • Automation Capabilities
    With connectors to various System Center products and the ability to automate routine tasks, Service Manager can streamline operations and reduce manual effort, improving efficiency and reducing errors.

Possible disadvantages of Microsoft System Center Service Manager

  • Complex Setup and Configuration
    Setting up and configuring Service Manager can be complex and time-consuming, requiring significant IT expertise and resources to ensure proper integration and functionality.
  • Performance Issues
    Some users report that Service Manager can experience performance issues, particularly in large-scale environments with extensive customizations, leading to slow response times and reduced user satisfaction.
  • User Interface Limitations
    The user interface of Service Manager is considered less intuitive and modern compared to some other ITSM solutions, which may hinder user adoption and satisfaction.
  • Limited Third-Party Integration
    While Service Manager integrates well within the Microsoft ecosystem, it has limitations in integrating with non-Microsoft products, which can be a challenge for organizations using diverse toolsets.

ConnectWise Automate videos

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Webinar Recording: What's new in ConnectWise Automate 12

More videos:

  • Review - ConnectWise Automate: A really great product

Microsoft System Center Service Manager videos

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Category Popularity

0-100% (relative to ConnectWise Automate and Microsoft System Center Service Manager)

ConnectWise Automate

Microsoft System Center Service Manager

Monitoring Tools
100 100%
Monitoring Tools
0% 0
Help Desk
0 0%
Help Desk
100% 100
IT Management
96 96%
IT Management
4% 4
Project Management
94 94%
Project Management
6% 6

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ConnectWise Automate and Microsoft System Center Service Manager

ConnectWise Automate Reviews

10 Best RMM Software | Remote Monitoring & Management Tools 2021
ConnectWise Automate is a rich features platform and is available for small to medium-sized businesses. Most of the companies have not provided the prices for their RMM solution. However, it could be $700 and above for one-time fees. For the subscription-based model, it could be in the range of $50 to $200 per technician per month.
Source: www.softwaretestinghelp.com
12 Best RMM Software and Tools for 2021
ConnectWise Automate is a top RMM tool because it provides MSPs with a centralized console to manage their client’s entire IT asset inventory. Everything from autodiscovery to the patch management process is built to help the user monitor a remote network as easily as possible. That includes physical devices and virtual services.
Source: www.comparitech.com
8 Best RMM Software and Tools
ConnectWise develops IT management software tailored for Technology Solution Providers (TSP). Along with their strong product portfolio, they include ConnectWise Automate which is an RMM platform with a strong focus on automation. ConnectWise Automate RMM can proactively monitor and manage endpoints in large-scale networks. The software can auto-discover assets, schedule...
Source: www.pcwdld.com
Top IT Management Software 2021
As a large organization, you have a ton of devices on your network and need to be able to get to them all in case of an incident. Connectwise Automate offers quick access to all of the endpoints on your network, so you can resolve issues quickly and keep any downtime to a minimum. The system even automatically scans the network to detect all devices and make sure every entry...
Source: www.itbusinessedge.com
15 Best IT Monitoring Tools and Software
ConnectWise Automate (previously LabTech) is an RMM product that automates all stages of the monitoring process, from discovery to patching.
Source: blog.inedo.com

Microsoft System Center Service Manager Reviews

We have no reviews of Microsoft System Center Service Manager yet.
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What are some alternatives?

When comparing ConnectWise Automate and Microsoft System Center Service Manager, you can also consider the following products

NinjaOne - NinjaOne (Formerly NinjaRMM) provides remote monitoring and management software that combines powerful functionality with a fast, modern UI. Easily remediate IT issues, automate common tasks, and support end-users with powerful IT management tools.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Microsoft Operations Management Suite - Microsoft Operations Management Suite enables user to gain visibility and control across the hybrid cloud with simplified operations management and security

IT Service Management Automation - Service Management Automation (SMAX) is an ITSM software solution, and has one of the lowest total cost of ownership of all ITSM Tools in the market.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

EasyVista - EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

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