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Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Froged - One click solution providing easy-to-use marketing, sales and support services to turn website visitors into happy customers.
Papercups - Open source live customer chat
Intercom on Customer Engagement - A book on how to create messages that drive engagement
Keep Your Friends Close - A free e-book about maximizing Customer Lifetime Value
Livecaller - LiveCaller is a cloud based CCS that allows companies to communicate with web visitors via webcall