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CloudTalk VS CallTrack AI

Compare CloudTalk VS CallTrack AI and see what are their differences

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CloudTalk logo CloudTalk

Work locally, grow globally

CallTrack AI logo CallTrack AI

Track and optimize your phone calls with CallTrack.ai. Measure your marketing ROI, capture quality leads, and boost your sales.
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

  • CallTrack AI
    Image date //
    2024-04-18

CallTrack combines detailed call tracking and analytics with custom AI tools to better manage your inbound calls. Personalized IVR messaging for inbounds creates a more relevant experience for each caller….and closes more deals.

CloudTalk

Website
cloudtalk.io
Pricing URL
Official CloudTalk Pricing
$ Details
paid Free Trial $25.0 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March
Edit details

CallTrack AI

Website
calltrack.ai
Pricing URL
Official CallTrack AI Pricing
$ Details
paid Free Trial $50.0 / Monthly
Platforms
-
Release Date
2024 April
Edit details

CloudTalk features and specs

  • Call Recording: Yes
  • International Numbers: Yes
  • Automated Call Distribution: Yes
  • Interactive Voice Response: Yes
  • Call Forwarding: Yes
  • Click to Call: Yes

CallTrack AI features and specs

  • Centralize your customer data: Collect and organize contacts and conversations in a unified inbox, making it easy to enhance the customer experience.
  • Access customer history in a snap: View incoming, active, and recent interactions for each contact, allowing your team to reference crucial information when needed.
  • Seamless call transfers with context: Effortlessly chat with and provide context to colleagues before transferring a customer, ensuing a smooth handoff.

CloudTalk videos

+ Add

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

CallTrack AI videos

No CallTrack AI videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to CloudTalk and CallTrack AI)

CloudTalk

CallTrack AI

Communication
100 100%
Communication
0% 0
AI
0 0%
AI
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0
IVR
0 0%
IVR
100% 100

Questions and Answers

As answered by people managing CloudTalk and CallTrack AI.

What makes your product unique?

CallTrack AI's answer:

Our advanced call tracking system lets you monitor calls, texts, form submissions, and chats as effortlessly as tracking clicks.

Why should a person choose your product over its competitors?

CallTrack AI's answer:

Our user-friendly dashboard delivers the actionable insights you need to optimize your marketing spend across diverse platforms.

How would you describe your primary audience?

CallTrack AI's answer:

Current customers have integrated CallTrack.ai with all their current marketing tools, from CRMs and lead management platforms… to Google Adwords, and more. Our platform enhances functionality and delivers deeper insights, boosting your ROI.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CloudTalk and CallTrack AI

CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. It’s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

CallTrack AI Reviews

We have no reviews of CallTrack AI yet.
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What are some alternatives?

When comparing CloudTalk and CallTrack AI, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Ringba - Enterprise grade call tracking for performance marketers and the Pay Per Call industry. #calltracking #paypercall

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Invoca - Call tracking & analytics software

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

CallRail - A-la-carte call tracking software for small business

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