Software Alternatives & Reviews

CloudTalk VS airfocus

Compare CloudTalk VS airfocus and see what are their differences

CloudTalk logo CloudTalk

Work locally, grow globally

airfocus logo airfocus

The first modular product management platform: Discover, learn, plan and deliver - your way.
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

  • airfocus Landing page
    Landing page //
    2021-08-09

airfocus offers a modern and modular product management platform.

It provides a complete solution for product teams to manage and communicate their product strategy, prioritize their work, build roadmaps, and connect feedback to solve the right problems. Designed with flexibility in mind, airfocus allows you to quickly customize the platform to fit your needs without disrupting the way your team works.

Join thousands of global product teams who use airfocus to make better decisions and build outstanding products.

Learn more at airfocus.com and start your 14-day trial now.

CloudTalk

$ Details
paid Free Trial $25.0 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March

airfocus

$ Details
Free Trial $15.0 / Monthly (per user)
Platforms
Browser Web
Release Date
-

CloudTalk features and specs

  • Call Recording: Yes
  • International Numbers: Yes
  • Automated Call Distribution: Yes
  • Interactive Voice Response: Yes
  • Call Forwarding: Yes
  • Click to Call: Yes

airfocus features and specs

  • Priority Poker app: Yes
  • Item Mirror app: Yes
  • Jira Integration: Yes
  • Dev tool integrations: Jira Cloud, Trello, Asana, MS Planner, Clubhouse, GitHub: Yes
  • Zapier integration: Yes

CloudTalk videos

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

airfocus videos

Introducing Priority Poker

More videos:

  • Review - How HolidayCheck Upgraded Their Product Management Processes Using airfocus
  • Demo - Getting started with airfocus

Category Popularity

0-100% (relative to CloudTalk and airfocus)
Communication
100 100%
0% 0
Project Management
0 0%
100% 100
Enterprise Communication
100 100%
0% 0
Web
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare CloudTalk and airfocus

CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. It’s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

airfocus Reviews

We have no reviews of airfocus yet.
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Social recommendations and mentions

Based on our record, airfocus seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

CloudTalk mentions (0)

We have not tracked any mentions of CloudTalk yet. Tracking of CloudTalk recommendations started around Mar 2021.

airfocus mentions (2)

  • What is the best user relationship management platform to use?
    So with that in mind, I'd recommend you take a look at a product tool like airfocus.com. Any good product tool will allow you to create a feedback management workflow with some basic customer info, but the real key here is that the feedback helps you uncover potential problems to solve. When/if you need more information like who in your team is sending what emails and when, that's where your CRM kicks in. Source: over 2 years ago
  • Good options for a product portfolio tool?
    Check out airfocus.com - might offer what you need. Source: over 2 years ago

What are some alternatives?

When comparing CloudTalk and airfocus, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

productboard - Beautiful and powerful product management.

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Aha - Aha! is the new way to create visual product roadmaps. Web-based product management tools and roadmapping software for agile product managers.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

GetLavado - Lava la ropa desde tu celular