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Asterisk - An open source telephony switching and private branch exchange service for Linux.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Wazo.io - The UCaaS Platform Built for MSPs
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
FreeSWITCH - FreeSWITCH is an open-source media application designed to support popular protools such as SIP and WebRTC and provides a platform to develop voice and video applications.
HelpScout - Help Scout is a simple, straightforward way to provide excellent support