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Jira may be extremely sluggish and require a large amount of memory on the client side.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.
Kayako - Help Desk Software and Customer Service Software by Kayako. Improve customer satisfaction, increase sales.
Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
MeisterTask for Freshdesk - Meister your customer support tasks
Wrike - Wrike is a flexible, scalable, and easy-to-use collaborative work management software that helps high-performance teams organize and accomplish their work. Try it now.