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ChatWoot VS Chaskiq

Compare ChatWoot VS Chaskiq and see what are their differences

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ChatWoot logo ChatWoot

Open-source omnichannel customer engagement platform

Chaskiq logo Chaskiq

Turn strangers into leads, maintain data ownership. Easy to install, develop, and measure.
  • ChatWoot Landing page
    Landing page //
    2023-09-01
  • Chaskiq Landing page
    Landing page //
    2022-11-23

ChatWoot

Website
chatwoot.com
Pricing URL
Official ChatWoot Pricing
$ Details
freemium $19.0 / Monthly (per agent)
Platforms
REST API Browser iOS Android
Edit details

Chaskiq

Website
chaskiq.io
Pricing URL
Official Chaskiq Pricing
$ Details
Platforms
-
Edit details

ChatWoot features and specs

  • Live Chat & In-App-Messaging
  • Live Chat Support
  • Twitter
  • Facebook handles monitoring
  • Canned Response
  • Team Collaboration
  • @Mentions
  • Tags

Chaskiq features and specs

  • Open Source
    Chaskiq is an open-source platform, which allows developers to customize and extend its functionality according to their needs.
  • Multi-Channel Support
    Supports multiple communication channels, including web chat, email, and more, making it versatile for different types of user interactions.
  • Real-Time Messaging
    Provides real-time messaging capabilities, which can significantly enhance user engagement and support efficiency.
  • User Segmentation
    Enables detailed user segmentation, allowing for targeted communication and better marketing or support strategies.
  • Customizable Widgets
    Offers customizable widgets that can be tailored to fit the branding and functional needs of a business.
  • Analytics and Reporting
    Includes robust analytics and reporting features to help businesses track and improve their communication strategies.

Possible disadvantages of Chaskiq

  • Initial Setup Complexity
    Being an open-source platform, it may require technical expertise for initial setup and customization, which could be a barrier for non-technical users.
  • Limited Documentation
    The documentation might not be as comprehensive or user-friendly as commercial alternatives, potentially making it harder to resolve issues or leverage all features.
  • Community Support
    While there is community support, it might not be as robust or responsive compared to dedicated support services offered by commercial products.
  • Scalability Concerns
    Depending on the infrastructure and implementation, scalability could be a concern for very high traffic scenarios without significant adjustments.
  • Integration Overhead
    Integrating with other tools and systems may require additional development work, which can be time-consuming and resource-intensive.

Analysis of ChatWoot

Overall verdict

  • ChatWoot is generally considered a good platform for businesses looking for a flexible and scalable solution for customer support and engagement. Its open-source nature gives it a unique edge against competitors, as users have the ability to modify and enhance the platform to better suit their requirements.

Why this product is good

  • ChatWoot is an open-source customer engagement platform that provides a range of features including live chat, email integration, social media messaging, and advanced reporting. It is known for its versatility, user-friendly interface, and active community. Being open-source, it allows for customization to meet specific business needs, and its integration capabilities make it suitable for various communication channels.

Recommended for

    Small to medium-sized enterprises, startups, and developers seeking a customizable customer engagement platform. It's also suitable for organizations looking for a cost-effective solution to handle multi-channel communications without being locked into a proprietary system.

Analysis of Chaskiq

Overall verdict

  • Chaskiq is a solid choice for businesses looking for a customizable and open-source customer engagement solution. It offers a range of features that can effectively support communication and interaction with customers.

Why this product is good

  • Chaskiq is known for being an open-source customer messaging platform that allows businesses to engage with their customers through various channels. It offers features like live chat, email campaigns, and automated messaging workflows, which can help businesses provide better customer service and boost engagement. Users appreciate its flexibility, customization options, and the ability to self-host, which provides more control over data.

Recommended for

    Chaskiq is recommended for startups, small to medium-sized businesses, and developers who prefer open-source solutions and want the flexibility to customize and self-host their customer communication platform.

ChatWoot videos

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Chatwoot - Product Walkthrough

Chaskiq videos

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Category Popularity

0-100% (relative to ChatWoot and Chaskiq)

ChatWoot

Chaskiq

Customer Support
85 85%
Customer Support
15% 15
Live Chat
84 84%
Live Chat
16% 16
Help Desk
85 85%
Help Desk
15% 15
CRM
67 67%
CRM
33% 33

User comments

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Social recommendations and mentions

Based on our record, ChatWoot should be more popular than Chaskiq. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ChatWoot mentions (5)

  • All in One Chat Client
    You can use Chatwoot for Email, WhatsApp, Telegram, FB, and add custom channels. chatwoot.com. Source: about 2 years ago
  • I charge €500+ a month for hosting webshops | Here's my business model to DRASTICALLY scale everything and build my own server park 😌
    I'll not start marketing for hosting though. Rather a strategy is to setup and maintain open source apps - such as https://chatwoot.com - and offer, in this case, a chat for webshops and websites for €29 a month. The idea here is to get a foot in the door of the customer, and up sell them not only more open source services but offer them hosting at a point where trust has been established :). Source: almost 3 years ago
  • Create a Fully Open Source Next.js Ecommerce Store with Live Chat using Chatwoot
    Chatwoot is an open source customer engagement platform that lets you add live-chat support to websites and apps. With Chatwoot’s live-chat on your store, customers are able to get fast and real-time responses for their inquiries thus providing a seamless shopping experience. - Source: dev.to / about 3 years ago
  • Integrating Live Chat to Your WordPress, Shopify or Webflow Site Has Never Been this Easy!
    To create an account, visit this link: https://chatwoot.com to get started. The registration is very straightforward. Create an account and then verify your email. - Source: dev.to / over 3 years ago
  • Show HN: Open-source conversational platform and unified messaging APIs
    We have been using Chatwoot (https://chatwoot.com/) - an open source solution for customer messaging. Great to see all the open source project. How are you differentiating Airy? - Source: Hacker News / almost 4 years ago

Chaskiq mentions (3)

  • Ticketing system?
    Maybe you want to have a look at Zammad (screenshots) or Chaskiq (Website). Source: almost 3 years ago
  • Aló! Chaskiq 0.9.9 is out 🍻, New channels: SMS, Telephony, and much much more!
    Chaskiq is basically an omnichannel live chat platform with CRM and inbound/outbound marketing capabilities. Please check our https://github.com/chaskiq/chaskiq , for more information 😅. You can also check our website at https://chaskiq.io/ to test the product. Source: about 3 years ago
  • Aló! Chaskiq 0.9.9 is out 🍻, New channels: SMS, Telephony, and much much more!
    You can also check our website on https://chaskiq.io/ for more information. Source: about 3 years ago

What are some alternatives?

When comparing ChatWoot and Chaskiq, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Smooch.io for WhatsApp - Engage with your customers on WhatsApp like never before

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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