Chatvisor VS Copointer.com

Chatvisor is a combined customer engagement and analytics platform powered by Co-Browsing, providing improved customer communication for companies. By bringing multiple channels under one roof, Chatvisor opens up all lines of communication between customer and agent, creating fluid, digital conversations that increase efficiency, reduce support costs, and deliver a better customer experience.

The Chatvisor Customer Service Suite includes Co-Browsing, Live Chat, Web- & Video Calling, and Chatbot options. Chatvisor enables various modes of communication between customer and agent without any additional downloads for the customer. For agents, the Chatvisor platform provides an easy way to reach customers and seamlessly transition between channels without breaking the conversation or placing customers on hold. The Chatvisor platform even enables multiple modes of communication to be used simultaneously, so agents can reach the best solution for each individual customer.

Chatvisor Co-Browsing allows customers to share their screen with customer service representatives through advanced, hassle-free screen sharing technology. Powered by its core technology BrowsXP, Chatvisor Co-Browsing is equally effective across any device, on any site, and on all browsers, without any necessary downloads or installation for customers.

CoPointer is a co-browsing tool. It allows agents / operators to join customers in their browsing sessions, interacting and collaborating with them in real time. Customer and agent can browse your website together, resolving customer issues faster. So, your customer will get fully personolized support. It means happy customer. And happy customer -> long term customer -> more value to your business. Copointer delivers: - Higher customer satisfaction - Increased trust - Higher conversion rates - Easier customer onboarding - Personalized service - Private and secure environment - Quick solutions to customer’s query