Software Alternatives, Accelerators & Startups

ChatGen VS Malcolm App

Compare ChatGen VS Malcolm App and see what are their differences

ChatGen logo ChatGen

A chatbot that qualifies your website visitors 24/7

Malcolm App logo Malcolm App

Customer self-service made easy
  • ChatGen Landing page
    Landing page //
    2022-08-11

ChatGen is a Smart Conversational Sales and Marketing Chatbot platform that drives immediate business impact with Sales. Our ChatGen solution is just not an ordinary chatbot but an advanced chatbot clubbed with features like automatic scheduling, extensive analytics, automatic routing, and a host of other features.

  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

ChatGen

Website
chatgen.ai
$ Details
freemium $89.0 / Monthly
Platforms
Browser Web Google Chrome Firefox Safari Slack Facebook Messenger Salesforce Wordpress
Release Date
2018 January

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

ChatGen features and specs

No features have been listed yet.

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

ChatGen videos

ChatGen's Introduction

More videos:

  • Review - How ChatGen increased enagagement and conversions for Heirizon
  • Review - WhatsApp E-commerce ChatBot by ChatGen

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to ChatGen and Malcolm App)
CRM
100 100%
0% 0
Customer Support
13 13%
87% 87
Marketing
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing ChatGen and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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What are some alternatives?

When comparing ChatGen and Malcolm App, you can also consider the following products

Haptik.ai - Haptik builds Intelligent Virtual Assistant solutions that enhance customer experience and drive ROI for large brands.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Answer Bot by Intercom - Instant resolutions, happier customers

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Gallabox - A single, collaborative conversational workspace, Gallabox integrates WhatsApp Business APIs into a shared multi-agent inbox for team members. With the help of our WhatsApp Chatbots, provide your business with the necessary 24x7 customer support.

Zendesk Support - Social Customer Support and Help Desk and Ticketing