Software Alternatives, Accelerators & Startups

Centcom Live VS Aheeva

Compare Centcom Live VS Aheeva and see what are their differences

Centcom Live logo Centcom Live

An Omnichannel Solution for today’s call center.

Aheeva logo Aheeva

The Omnibrand, Omnichannel, Omnilocation Contact Center Solution
  • Centcom Live Landing page
    Landing page //
    2022-01-16
  • Aheeva Landing page
    Landing page //
    2023-10-22

Centcom Live features and specs

No features have been listed yet.

Aheeva features and specs

  • Comprehensive Contact Center Solution
    Aheeva offers a wide range of tools for managing inbound and outbound calls, including voice, email, chat, and SMS, which makes it a versatile solution for businesses aiming to improve their customer interaction.
  • Scalability
    The platform is scalable, allowing businesses of different sizes to tailor the solution to fit their needs, whether they are small operations or large enterprises.
  • Real-time Monitoring and Reporting
    Aheeva provides robust analytics with real-time monitoring and reporting features, enabling users to make data-driven decisions and efficiently manage their operations.
  • Customizable User Interface
    The software offers a customizable user interface that allows for designing specific workflows and layouts, enhancing the user experience and operational efficiency.
  • Multilingual Support
    Aheeva supports multiple languages, which is beneficial for global companies that need to operate in various regions with different linguistic requirements.

Possible disadvantages of Aheeva

  • Complexity
    The comprehensive nature of Aheeva’s feature set can result in a steep learning curve for new users, requiring significant training and onboarding time.
  • Cost
    As a feature-rich platform, Aheeva might be on the higher side of the pricing spectrum, potentially making it less accessible for smaller businesses with limited budgets.
  • Integration Challenges
    Businesses may encounter difficulties when trying to integrate Aheeva with existing systems, which can complicate the implementation process.
  • Technical Support
    While the company offers support, some users might find response times or the availability of immediate assistance lacking, which can be a drawback for companies needing urgent solutions.
  • System Requirements
    Running Aheeva effectively may require robust hardware and network capabilities, which could necessitate additional investment in IT infrastructure.

Centcom Live videos

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Aheeva videos

Aheeva - ECOVOZ Cambio de Caller ID

More videos:

  • Review - Aheeva 7 - Centos 7 - Root partition setup

Category Popularity

0-100% (relative to Centcom Live and Aheeva)
Call Center Software
26 26%
74% 74
Cloud Contact Center
24 24%
76% 76
Call Management
21 21%
79% 79
Call Center Solution
100 100%
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Centcom Live and Aheeva

Centcom Live Reviews

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Aheeva Reviews

Best Call Center Software: The Complete List (2020 Update)
Aheeva's contact center software suite is built with big businesses in mind. Its enterprise features helps these business improve their connection between their customers. That way, clients are satisfied and agents are more productive.

What are some alternatives?

When comparing Centcom Live and Aheeva, you can also consider the following products

CloudTalk - Work locally, grow globally

Nixxis - The AI-Powered omnichannel suite to boost your contact center productivity. How can we help you optimise your Customer Experience?

Intellicon.io - An OmniChannel Contact Center + Help Desk Software Intellicon is  a complete OmniChannel Contact Center + Help Desk Software ideal for Customer Servic

astTECS Call Center Dialer - *astTECS call center dialer is an open source call center solution for outbound & inbound processes. Featuring Predictive dialer, and auto dialer to enhance the performance.

Noda Contact Center - Noda Contact Center is the company’s own all-in-one IP solution: Inbound ACD, Outbound, IVR, Quality management, Reporting, Agent Scripting, Call Recording, Soft Phone, Omni-Channel and WFM module.

Aavaz.biz - Aavaz Telemarketing Software is created to serve small businesses design and launch efficient calling campaigns, free from the traditional barriers of expensive and technological complexity.