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CardCast VS Pointel DCCM

Compare CardCast VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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CardCast logo CardCast

Automatically exchange business cards with the entire room 💳

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • CardCast Landing page
    Landing page //
    2021-10-15
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

CardCast videos

+ Add

CardCast: Cards Against Humanity-Like Gameplay for Chromecast (Android & iOS) [How-To]

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to CardCast and Pointel DCCM)

CardCast

Pointel DCCM

Business & Commerce
100 100%
Business & Commerce
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Personal Website
100 100%
Personal Website
0% 0
Communication
0 0%
Communication
100% 100

User comments

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What are some alternatives?

When comparing CardCast and Pointel DCCM, you can also consider the following products

HiHello - Exchange contacts, seamlessly.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

100AM - Next gen business cards: always up-to-date, bright design

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

PING - PING (Partimage Is Not Ghost) is a free software Linux-based live CD ISO built upon the partimage...

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

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