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Capsule CRM VS Five9

Compare Capsule CRM VS Five9 and see what are their differences

Freshsales CRM
A full-fledged CRM for high-velocity sales teams. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Capsule CRM logo Capsule CRM

Online hosted CRM system for individuals, small businesses and sales teams wanting a simple, effective and affordable solution.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Capsule CRM Landing page
    Landing page //
    2022-01-07
  • Five9 Landing page
    Landing page //
    2023-05-12

Capsule CRM videos

+ Add

Capsule CRM Demo

More videos:

  • Review - Capsule CRM Review - Beginner to Expert Guide PREVIEW by Bizversity.com
  • Review - Capsule CRM - Yes it's Simple, But Does is it Enough? (2019 Review)

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Capsule CRM and Five9)

Capsule CRM

Five9

CRM
100 100%
CRM
0% 0
Communication
0 0%
Communication
100% 100
Sales
100 100%
Sales
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using Capsule CRM and Five9. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Capsule CRM and Five9

Capsule CRM Reviews

9 Cheap Salesforce Alternatives that Make CRM as Simple as Amazon.com
Yes, Insightly has a free version and Capsule is cheap, but they aren’t even close to being Salesforce alternative. Heck, they can’t even compete against free Bitrix24, because they are too basic.
Source: blog.capterra.com

Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Capsule CRM should be more popular than Five9. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Capsule CRM mentions (2)

  • Organize Digital Files for Small Office
    Another service, without quoting, is https://capsulecrm.com at $36/mo./user. Source: over 1 year ago
  • Show HN: Simple CRM and Sales Automation
    Speaking for myself, email automations isn't a needed feature. As I said, I deal with a dozen or so clients per year, so it's perfectly doable manually, even considering all other things going on. I got instantly interested in Wobaka because of it's simplicity (take that as a compliment) and the direct to the point approach. I tested several CRMs last year, and the closest to my needs was Capsule CRM[1] — yet it's... - Source: Hacker News / over 2 years ago

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 2 years ago

What are some alternatives?

When comparing Capsule CRM and Five9, you can also consider the following products

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Zoho CRM - Omnichannel CRM for Businesses of all sizes

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Copper - Copper (formerly ProsperWorks) is easy-to-use customer relationship management for small businesses. Capture contacts and sales leads direct from Gmail with our simple CRM.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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