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Call Tracker VS Pointel DCCM

Compare Call Tracker VS Pointel DCCM and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Call Tracker logo Call Tracker

Call Tracker offers white label call tracking, adwords optimization and call analytics. 

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Call Tracker Landing page
    Landing page //
    2023-09-28
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Call Tracker videos

+ Add

Message and Call Tracker || Get Chat Messages and Call Backups Online

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Call Tracker and Pointel DCCM)

Call Tracker

Pointel DCCM

Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
CRM
100 100%
CRM
0% 0
Communication
0 0%
Communication
100% 100

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What are some alternatives?

When comparing Call Tracker and Pointel DCCM, you can also consider the following products

Gong - Gong uses AI to analyze spoken conversations from audio sources and web conferencing platforms such as Cisco WebEx, GoTo Meeting and Zoom.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

Marchex - Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

ResponseTap - ResponseTap provides visitor level call tracking solutions to track calls for businesses, marketing agencies and more.

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