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C-Zentrix Contact Center VS Freshworks Customer Service

Compare C-Zentrix Contact Center VS Freshworks Customer Service and see what are their differences

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The platform for exceptional customer service at scale. featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

C-Zentrix Contact Center logo C-Zentrix Contact Center

C-Zentrix Contact Center is the fastest growing feature-rich customer experience software solution that brings to you the most comprehensive solution for the multi-touch contact centers offers on-premise, hybrid or cloud.

Freshworks Customer Service logo Freshworks Customer Service

Reimagine how you connect with prospects and customers
Visit Website
  • C-Zentrix Contact Center Landing page
    Landing page //
    2023-08-20
  • Freshworks Customer Service Landing page
    Landing page //
    2024-05-06

C-Zentrix Contact Center videos

No C-Zentrix Contact Center videos yet. You could help us improve this page by suggesting one.

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Freshworks Customer Service videos

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Freshchat Review: Freshchat is like a dashcam for your business

More videos:

  • Review - Freshchat Review: Freshchat
  • Review - Freshchat User Review

Category Popularity

0-100% (relative to C-Zentrix Contact Center and Freshworks Customer Service)

C-Zentrix Contact Center

Freshworks Customer Service

Customer Support
15 15%
Customer Support
85% 85
Business & Commerce
17 17%
Business & Commerce
83% 83
Live Chat
0 0%
Live Chat
100% 100
Help Desk
22 22%
Help Desk
78% 78

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare C-Zentrix Contact Center and Freshworks Customer Service

C-Zentrix Contact Center Reviews

Best Call Center Software: The Complete List (2020 Update)
C-Zentrix Contact Center has created a solution tthat is easy to integration with third party databases and CRMs. They also help improve the relationship of businesses and customers by leveraging customer data.
Source: biz30.timedoctor.com

Freshworks Customer Service Reviews

10 Best ManyChat Alternatives for Bot Building in 2024
Freshchat is a customer messaging software and live chat platform designed to help businesses engage with their website visitors and customers in real time. This alternative to ManyChat offers a range of features that allow businesses to provide better customer support, generate leads, and improve customer engagement.
Source: sendpulse.com

Social recommendations and mentions

Based on our record, Freshworks Customer Service seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

C-Zentrix Contact Center mentions (0)

We have not tracked any mentions of C-Zentrix Contact Center yet. Tracking of C-Zentrix Contact Center recommendations started around Mar 2021.

Freshworks Customer Service mentions (3)

  • Freshworks MarketPlace apps using JavaScript Frameworks
    This template will show you how to build apps that uses the Customer data from the CRM product of Freshworks called Freshsales. This sample app will showcase the various apis and interfaces you can use to interface with the CRM product. If you are not familiar with these apis or if your are just starting to build an app using the CRM capabilities, this is the starter template you should be using. - Source: dev.to / about 2 years ago
  • Additive styling with Crayons
    In this post, we are going to take a look at the CSS utilities feature provided by the Crayons Component Library from Freshworks. The CSS utilities is a set of utility classes similar to Tailwind CSS which will help you to style your HTML elements inside your Marketplace apps for Freshworks products. - Source: dev.to / about 2 years ago
  • Language related data science
    What does that mean for you? If you enjoy NLP and want to specialize in it, go get a job/internship at a company like jarvis.ai or freshworks.com (i google'd these two). Applications for NLP for MOST companies are limited and there are bigger problems to solve that generalists can handle. Even if a company is looking for an NLP Lead chances are they don't actually need it (exceptions would occur when the company's... Source: over 2 years ago

What are some alternatives?

When comparing C-Zentrix Contact Center and Freshworks Customer Service, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

JivoChat - JivoChat is a live chat that enables you to talk to visitors on your website

TextUs - TextUs is the leading businesses texting platform for professionals.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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