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Bright Pattern VS CloudTalk

Compare Bright Pattern VS CloudTalk and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Bright Pattern logo Bright Pattern

Bright Pattern provides multichannel cloud contact center software enabling rich customer experiences across popular channels.

CloudTalk logo CloudTalk

Work locally, grow globally
  • Bright Pattern Landing page
    Landing page //
    2023-07-31
  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

Bright Pattern

Website
brightpattern.com
Pricing URL
Official Bright Pattern Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

CloudTalk

Website
cloudtalk.io
Pricing URL
Official CloudTalk Pricing
$ Details
paid Free Trial $25.0 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March
Edit details

Bright Pattern features and specs

  • Omnichannel Communication
    Bright Pattern supports various communication channels such as voice, email, SMS, chat, video, and social media, allowing seamless interactions across platforms.
  • User-Friendly Interface
    The platform features an intuitive and easy-to-navigate interface, making it accessible for users with varying levels of technical expertise.
  • Scalability
    Bright Pattern is designed to be scalable, catering to businesses of all sizes from small enterprises to large corporations.
  • AI and Automation
    The platform includes AI-driven features and automation tools that enhance efficiency, such as automated workflows, chatbots, and predictive dialing.
  • CRM Integration
    It offers seamless integration with popular CRM systems like Salesforce, Zendesk, and Microsoft Dynamics, ensuring streamlined operations and data synchronization.
  • Analytics and Reporting
    Bright Pattern provides robust analytics and reporting tools to track performance, customer interactions, and other key metrics for informed decision-making.
  • Customizability
    The platform allows for high levels of customization, enabling businesses to tailor the solution to their specific needs and workflows.

Possible disadvantages of Bright Pattern

  • Cost
    While feature-rich, Bright Pattern may be more expensive compared to other contact center solutions, which could be a barrier for small businesses with limited budgets.
  • Learning Curve
    Despite its user-friendly interface, the extensive feature set can present a steep learning curve for new users who need to fully leverage the platform's capabilities.
  • Limited Offline Access
    As a cloud-based solution, Bright Pattern requires reliable internet connectivity, and its functionality is limited in offline scenarios.
  • Support Response Time
    Some users have reported slower response times from customer support, which can be problematic for urgent technical issues.
  • Custom Integration Complexity
    While it integrates well with popular CRM systems, creating custom integrations with other tools or legacy systems can be complex and time-consuming.

CloudTalk features and specs

  • Call Recording
  • International Numbers
  • Automated Call Distribution
  • Interactive Voice Response
  • Call Forwarding
  • Click to Call

Analysis of Bright Pattern

Overall verdict

  • Bright Pattern is generally regarded as a strong choice for businesses looking to enhance their customer service operations through a reliable and versatile contact center solution.

Why this product is good

  • Bright Pattern is considered good due to its robust cloud-based contact center software, which offers a wide range of features including omnichannel communication, AI-powered tools, and seamless CRM integrations. It is known for being user-friendly, efficient, and offering excellent customer support. The platform is appreciated for its scalability and ability to handle complex workflows, making it suitable for businesses of all sizes.

Recommended for

    Bright Pattern is recommended for companies of varying sizes that need a comprehensive, flexible, and efficient contact center solution. It especially suits businesses that require advanced features like omnichannel support, AI integration, and omnichannel quality management. Industries such as retail, healthcare, finance, and technology might find it particularly beneficial.

Analysis of CloudTalk

Overall verdict

  • CloudTalk is considered a strong choice for businesses that require a reliable and scalable cloud-based phone system with advanced features. Customer reviews generally highlight its ease of use, extensive functionality, and excellent customer support.

Why this product is good

  • CloudTalk is often praised for its user-friendly interface, robust features such as call analytics, CRM integrations, and automated call distribution. It is particularly beneficial for businesses looking to streamline their communication processes and improve customer service through a cloud-based phone system.

Recommended for

    CloudTalk is recommended for small to medium-sized businesses, contact centers, and enterprises that need a comprehensive virtual phone system. It's especially beneficial for those looking to enhance their customer support capabilities and improve internal communication.

Bright Pattern videos

+ Add

Bright Pattern Contact Center Insurance Demo

More videos:

  • Review - Spring 2018 Release of Bright Pattern Call Center Software
  • Review - Bright Pattern Call Center Software Spring 2018 Release Webinar

CloudTalk videos

+ Add

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Category Popularity

0-100% (relative to Bright Pattern and CloudTalk)

Bright Pattern

CloudTalk

Call Center Software
11 11%
Call Center Software
89% 89
Communication
3 3%
Communication
97% 97
VoIP
4 4%
VoIP
96% 96
Cloud Contact Center
100 100%
Cloud Contact Center
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Bright Pattern and CloudTalk

Bright Pattern Reviews

Best Call Center Software: The Complete List (2020 Update)
Bright Pattern is another cloud-based contact center software that will help you grow your business through improved productivity. They offer a fully-featured software that includes detailed reporting, management tools, CRM integrations, and a broad list of awesome features.
Source: biz30.timedoctor.com

CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. It’s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

What are some alternatives?

When comparing Bright Pattern and CloudTalk, you can also consider the following products

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Ameyo Video Contact Center - Video Contact Center to humanize contact center, build trust, grow sales, identify issues and resolve them faster, improve CSAT rate, and more with a live video chat!

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

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