Software Alternatives, Accelerators & Startups

BoldDesk VS Provide Support Live Chat

Compare BoldDesk VS Provide Support Live Chat and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Provide Support Live Chat logo Provide Support Live Chat

Provide Support is a Live Chat software which allows you to chat with your website visitors, give them instant online customer support and proactively sell your product.
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Provide Support Live Chat Landing page
    Landing page //
    2023-01-11

Provide Support offers a rich set of features which allow customizing a live chat tool to match any website look and feel. Within account settings you can easily choose the right chat window theme, color and size to make live chat integral part of your website. Post chat survey is also fully customizable, you can add your own number of question fields.

A browser-based operator console allows you to monitor your website for chat requests 24/7 from any location, from any system connected to the Internet. The system supports 256-bit encryption and features visitor monitoring with geographic location identification, IP address, referrer, visited pages, and more. You can proactively invite your visitors to chat, request visitors' feedback when chat is finished, push pages, transfer calls to other operators, use canned answers, save chat sessions logs, assign operators to multiple departments, set up sound and/or visual alerts on different events, see "party is typing" notification. Web-based, Windows, Linux and Mac OS operator client.

Install Provide Support Live chat software today and feel the difference. We empower businesses to provide better customer service. Visit our website and take advantage of our 10-days free fully functional trial program.

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Provide Support Live Chat

$ Details
paid Free Trial $24.0 / Monthly (1 agent, unlimited chats/websites. Discount for greater packages)
Platforms
Windows Mac OSX Linux iOS Android Browser
Release Date
2003 August

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Provide Support Live Chat features and specs

  • Live chat: Yes
  • Real-time website monitoring: Yes
  • Files transfer: Yes
  • Canned responses: Yes
  • Chat access management: Yes
  • Chat statistics: Yes
  • Transcripts storage: Yes
  • Native agent apps for major OS: Yes
  • White label chat: Yes

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Provide Support Live Chat videos

Provide Support Live Chat setup and customization guide

More videos:

  • Demo - Provide Support Live Chat overview

Category Popularity

0-100% (relative to BoldDesk and Provide Support Live Chat)
Customer Support
88 88%
12% 12
Help Desk
85 85%
15% 15
CRM
100 100%
0% 0
Live Chat
0 0%
100% 100

Questions and Answers

As answered by people managing BoldDesk and Provide Support Live Chat.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and Provide Support Live Chat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Provide Support Live Chat

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Provide Support Live Chat Reviews

We have no reviews of Provide Support Live Chat yet.
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Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Provide Support Live Chat mentions (0)

We have not tracked any mentions of Provide Support Live Chat yet. Tracking of Provide Support Live Chat recommendations started around Mar 2021.

What are some alternatives?

When comparing BoldDesk and Provide Support Live Chat, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.