Software Alternatives, Accelerators & Startups

BoldDesk VS Impact

Compare BoldDesk VS Impact and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Visit Website

Impact logo Impact

Impact Partnership Cloud is an affiliate marketing tool that helps businesses to manage the entire lifecycle of partnerships from recruitment to incentivization.
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Impact Landing page
    Landing page //
    2023-07-22

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

Impact

Website
impact.com
$ Details
-
Platforms
-
Release Date
2008 January
Startup details
Country
United States
State
California
Founder(s)
Lisa Riolo
Employees
250 - 499

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Impact features and specs

No features have been listed yet.

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Impact videos

I caved and tried Genshin Impact...

More videos:

  • Review - Best Impact Driver? DeWalt vs Milwaukee vs Makita vs Bauer! Let's find out!
  • Review - Genshin Impact Review

Category Popularity

0-100% (relative to BoldDesk and Impact)
Customer Support
100 100%
0% 0
Business & Commerce
0 0%
100% 100
Help Desk
100 100%
0% 0
Tool
0 0%
100% 100

Questions and Answers

As answered by people managing BoldDesk and Impact.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and Impact. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Impact

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Impact Reviews

We have no reviews of Impact yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Impact should be more popular than BoldDesk. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Impact mentions (10)

  • Just launched a SaaS, how do I find affiliates?
    There are plenty of affiliate platforms. I use impact.com and I pay $500 a month plus initial setup fee. I offer 50% commission so I got over 200 partners who applied to help me sell my compliance software. I didn't have to do any leg work to have them come to me, which is nice. Source: 6 months ago
  • ClickBank Feels Dirty
    Otherwise, you can use CJ or impact.com, they are good ones as well. Source: about 1 year ago
  • Best websites for small businesses to get quality affiliates?
    Thanks but is it impact.com? If so, it says to talk with sales (no prices listed), usually meaning it's quite expensive haha. Source: about 1 year ago
  • How do I get a promo code like Bill1234 from AirAlo - is it still a thing?
    I am affiliate and I get paid in USD, so was wondering if this promo code is an affiliate thing? It looks like its just to get credits for a person account not actually money paid via impact.com affiliate website right ? Source: about 1 year ago
  • Why no mobile app promo code
    I am still looking for a way to generate a promo code on the impact.com affiliate website for mobile users. Sure I have a URL but I need a promo code - email AirAlo and no reply. I need a way to get an affiliate sale with user of the AirAlo mobile app NOT from the website! Source: about 1 year ago
View more

What are some alternatives?

When comparing BoldDesk and Impact, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

PartnerStack - GrowSumo helps growing companies increase sales, signups, and leads through partnerships Whether you're starting fresh, migrating a partner program, or ready for hyper-growth - we're ready, are you?

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LeadsPedia - LeadsPedia is a web-based performance marketing platform that allows businesses to keep all the data on a single platform that can easily be accessible to anyone.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Talon.One - Talon.One is the world's most flexible Promotion Engine.