Software Alternatives, Accelerators & Startups

BoldDesk VS Drone.io

Compare BoldDesk VS Drone.io and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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Drone.io logo Drone.io

Continuous Integration For GitHub and Bitbucket That Monitors Your code For Bugs
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • Drone.io Landing page
    Landing page //
    2022-07-02

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

Drone.io features and specs

No features have been listed yet.

BoldDesk videos

Getting Started with Syncfusion BoldDesk

Drone.io videos

No Drone.io videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to BoldDesk and Drone.io)
Customer Support
100 100%
0% 0
Continuous Integration
0 0%
100% 100
Help Desk
100 100%
0% 0
DevOps Tools
0 0%
100% 100

Questions and Answers

As answered by people managing BoldDesk and Drone.io.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and Drone.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and Drone.io

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

Drone.io Reviews

The Best Alternatives to Jenkins for Developers
Drone is an open-source, self-hosted CI/CD solution that values simplicity and user-friendliness. It’s designed to be light and straightforward, making it a good option for teams who want a simple CI/CD solution without the complications of other choices.
Source: morninglif.com
10 Jenkins Alternatives in 2021 for Developers
Are you looking to take advantage of automated technology like Jenkins to make your deployment workflow much more efficient? If so, take a look at Drone CI and see if it’s right for you. There is plenty of documentation available to help you get started. You can integrate Drone with various source code management plugins and use just about any platform or coding language....

Social recommendations and mentions

Based on our record, Drone.io seems to be a lot more popular than BoldDesk. While we know about 23 links to Drone.io, we've tracked only 1 mention of BoldDesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

Drone.io mentions (23)

  • What self-hosted Git server ?
    To use github my code would have to leave my server. I can build it myself using woodpecker. I used drone.io till they were bought out and went closed source then migrated to woodpecker-ci. Source: about 1 year ago
  • Is Jenkins still the king?
    A lot of people on reddit seem to recommend gitlab, or drone.io, but if you get on indeed and search for jobs there are tens of thousands of posts looking for people who know Jenkins and only a tiny fraction of job listings interested in any other ci framework. Is it worth investing time into anything else? It's my decision and while the other options seem more friendly I don't see any point in learning them if... Source: about 1 year ago
  • Is self hosted gitlab the best CI/CD option for an IOT project?
    Gitea + drone.io is what I am using. Very happy with the solution. Source: over 1 year ago
  • Selfhosted solutions for developers are bullshit?
    Drone.io got a split into community edition and enterprise, where community edition has no agents and only a master node can serve building purpose. Source: over 1 year ago
  • Gitea 1.18.0
    I really should migrate to Gitea + drone.io. Source: over 1 year ago
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What are some alternatives?

When comparing BoldDesk and Drone.io, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jenkins - Jenkins is an open-source continuous integration server with 300+ plugins to support all kinds of software development

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

CircleCI - CircleCI gives web developers powerful Continuous Integration and Deployment with easy setup and maintenance.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Travis CI - Focus on writing code. Let Travis CI take care of running your tests and deploying your apps.