Software Alternatives, Accelerators & Startups

BoldDesk VS dbaPlatform

Compare BoldDesk VS dbaPlatform and see what are their differences

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
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dbaPlatform logo dbaPlatform

A local SEM solution for increasing visibility for local businesses on Google, Apple, Bing, and other consumer platforms. Drive more foot traffic with solutions for retail inventory, vehicle inventory, and local listings.
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02
  • BoldDesk
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    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

  • dbaPlatform Landing page
    Landing page //
    2023-10-04

dbaPlatform is a managed solution for making local businesses highly visible on Google, Bing, Apple, and the other platforms consumers use to find goods and services near them. Operated by ex-Googlers and supported by deep partnerships with major platforms, dbaPlatform provides operators of local businesses and the agencies who support them with the tools they need to win with local search.

Local Listings - Manage listings for local businesses on third-party publishers like Google, Apple, Facebook, and more.

Vehicle Inventory - Publish auto, powersports, RV, and boat inventory to Google and Microsoft for free and paid placements.

Product Inventory - Drive traffic with free and paid local product placements on Google, Microsoft, and Simon Search.

NearMe Metrics™ - Access cross-platform local data from pre-built dashboards or data exports into current reporting tools.

BoldDesk

$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

dbaPlatform features and specs

  • Done for You Listings: Yes
  • Done by You Listings: Yes
  • Done for You Ads: Yes
  • Done by You Ads: Yes

BoldDesk videos

Getting Started with Syncfusion BoldDesk

dbaPlatform videos

No dbaPlatform videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to BoldDesk and dbaPlatform)
Customer Support
100 100%
0% 0
SEO
0 0%
100% 100
Help Desk
100 100%
0% 0
SEO Tools
0 0%
100% 100

Questions and Answers

As answered by people managing BoldDesk and dbaPlatform.

What makes your product unique?

BoldDesk's answer

  1. Better Usability - Our Modern UI can be easy to use for all users.

  2. Better Multibranding and Customization support - Customize the support portal tailored to your business’s needs.

  3. Unlimited Agent Pricing - Choose our flat-rate, unlimited agent package and don't worry about adding more agents. Stop paying thousands of dollars per year for other tools and start saving with BoldDesk.

Why should a person choose your product over its competitors?

BoldDesk's answer

BoldDesk stands out among its competitors for several reasons:

  • Modern UI is easy to use
  • World-Class customization options
  • Scalability
  • SMB-friendly pricing

How would you describe your primary audience?

BoldDesk's answer

BoldDesk is designed to meet the needs of businesses and organizations of all sizes across a wide range of industries. Its features and scalability make it suitable for both small enterprises and larger corporations looking for a versatile and adaptable help desk solution to streamline their customer support processes.

Whether small or large, an organization that's seeking a customizable and comprehensive help desk solution will find it in BoldDesk.

What's the story behind your product?

BoldDesk's answer

With over two decades in business, Syncfusion, the creator of BoldDesk, has successfully supported hundreds of thousands of customers. The in-house ticket management software we developed, Direct-Trac, proved so effective that our customers requested a similar solution. This led us to create BoldDesk, a world-class, customizable, and scalable help desk. After putting the platform through its paces internally, we were impressed with the results and decided to make it available to our customers and the larger market.

Which are the primary technologies used for building your product?

BoldDesk's answer

  • Angular
  • PostgreSQL

Who are some of the biggest customers of your product?

BoldDesk's answer

  • Nera Telecommunications
  • LTIMindtree
  • greytHR
  • M2P Fintech
  • Group1 Automotive
  • YuppTY
  • Boiron

User comments

Share your experience with using BoldDesk and dbaPlatform. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare BoldDesk and dbaPlatform

BoldDesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
We will, of course, toot our own horn first. BoldDesk is a perfect help desk software alternative for Freshdesk. This is mainly because BoldDesk is a modern, sophisticated help desk software that streamlines customer service through excellent customer support tools and self-service features.

dbaPlatform Reviews

We have no reviews of dbaPlatform yet.
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Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 11 months ago

dbaPlatform mentions (0)

We have not tracked any mentions of dbaPlatform yet. Tracking of dbaPlatform recommendations started around Mar 2021.

What are some alternatives?

When comparing BoldDesk and dbaPlatform, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BrightLocal - Local SEO tools andlLocal citation building for local search agencies, consultants & local businesses.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GMB Briefcase - No matter if you are managing one GMB or thousands of GMB listings, GMB Briefcase will help you to manage ​with Ease.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Yext - Yext provides your business with the tools you need to engage with customers and gives you more control over how your branding is presented throughout the various platforms that make up the online marketplace.