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BMC Helix ITSM VS ServiceNow

Compare BMC Helix ITSM VS ServiceNow and see what are their differences

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Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
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BMC Helix ITSM logo BMC Helix ITSM

BMC Helix ITSM is a SaaS-based software that helps IT companies in providing effective service management solutions.

ServiceNow logo ServiceNow

ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.
  • BMC Helix ITSM Landing page
    Landing page //
    2023-09-11
  • ServiceNow Landing page
    Landing page //
    2022-07-12

BMC Helix ITSM videos

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Overview of BMC Helix ITSM Insights

More videos:

  • Review - What’s new in BMC Helix ITSM 20.08

ServiceNow videos

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User Experience | What is ServiceNow and How Can It Help Me Do My Job?

More videos:

  • Review - ServiceNow Product Review
  • Tutorial - ServiceNow Application Review - How to Disable All Mandatory Form Fields Simultaneously in Madrid

Category Popularity

0-100% (relative to BMC Helix ITSM and ServiceNow)

BMC Helix ITSM

ServiceNow

Help Desk
14 14%
Help Desk
86% 86
Service Desk
23 23%
Service Desk
77% 77
Project Management
20 20%
Project Management
80% 80
IT Service Management
11 11%
IT Service Management
89% 89

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare BMC Helix ITSM and ServiceNow

BMC Helix ITSM Reviews

We have no reviews of BMC Helix ITSM yet.
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ServiceNow Reviews

13 tools to use for DevSecOps automation
💰 ServiceNow is a cloud computing platform to help companies manage digital workflows for their operations. The ServiceNow node allows you to manage, among others, incidents, business services, and user roles.
Source: n8n.io
The Best Asset Management Software of 2017
Bottom Line: ServiceNow asset management is usable from a features perspective, but is burdened by a complex user interface that's mostly the result of it being part of a much larger business application framework.
Source: au.pcmag.com

Social recommendations and mentions

Based on our record, ServiceNow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

BMC Helix ITSM mentions (0)

We have not tracked any mentions of BMC Helix ITSM yet. Tracking of BMC Helix ITSM recommendations started around Mar 2021.

ServiceNow mentions (2)

  • Case creation via email
    The instance email address is tied to the instance name. Rename the instance and the email address also changes. You cannot change the email address otherwise. However, as mentioned, you can have a custom email address [something@yourdomain.com](mailto:something@yourdomain.com) forward to the instance email address. From a user perspective, they wouldn't be using a servicenow.com email address and you have to... Source: about 1 year ago
  • Is there a payment service that can be used in the Caribbean?
    Wrong sub, friend. This is for the product servicenow. Source: over 2 years ago

What are some alternatives?

When comparing BMC Helix ITSM and ServiceNow, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SysAid - Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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