Software Alternatives & Reviews

Blackfire.io VS HelpCenter.io

Compare Blackfire.io VS HelpCenter.io and see what are their differences

Blackfire.io logo Blackfire.io

Blackfire empowers all PHP developers and IT/Ops to continuously verify and improve their app’s performance, throughout its lifecycle, by getting the right information at the right moment.

HelpCenter.io logo HelpCenter.io

Empower your customers for self-service and lower your customer support costs with a customer-centric and smart knowledge base.
  • Blackfire.io Landing page
    Landing page //
    2023-07-09
  • HelpCenter.io Landing page
    Landing page //
    2023-05-26

HelpCenter.io empowers you to quickly start a great-looking knowledge base without code and bring it closer to your customers with our AI-powered widget that proactive answers customer questions. Organize all your help content into one place and arrange it into neat FAQ sections, you can place anywhere.

Our template editor with live preview lets you fully customize the looks of your help center so it perfectly matches your brand. No more need to purchase expensive third-party templates.

Increase your productivity and enable your team to be the customer support heroes they are with our rich, collaborative, and fast content editor and the integration with Front, ZenDesk Support and other ticketing and shared mailbox services.

Get one step closer to the 4-hour work week. A knowledge base from HelpCenter.io is the first step towards getting your business on auto-pilot.

Blackfire.io features and specs

No features have been listed yet.

HelpCenter.io features and specs

  • Rich Content Editor: Yes
  • Multi-Language Support: Yes
  • Template Editor: Yes
  • Analytics: Yes
  • Categories and Articles: Unlimited
  • Visitors: Unlimited
  • Public Knowledge Base: Yes
  • Internal Knowledge Base: Yes
  • Teams: Yes
  • Integrations: Front, Zen Desk, Intercom, Chatra, etc.
  • AI Widget: Yes

Category Popularity

0-100% (relative to Blackfire.io and HelpCenter.io)
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100
Log Management
100 100%
0% 0
Knowledge Management
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, Blackfire.io seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Blackfire.io mentions (11)

  • How To Start A Chat Plugin After The Page Has Fully Loaded
    Not heard of blackfire.io, I mainly use lighthouse, screamingfrog and CRUX data :D. Source: about 1 year ago
  • Scaling a web application which is growing very fast
    Do you have XP with alternatives to blackfire.io? It may helps, but sounds a little expensive for evaluating performance issues. I found also MySQLTuner which is free (of course it only helps with the database). Source: over 1 year ago
  • Scaling a web application which is growing very fast
    Go get a subscription to blackfire.io and profile your application. I guarantee you that your queries to the DB are shit and not using indices. Redis will just mask the issue. You probably also have a bunch of PHP code being ran in loops. Source: over 1 year ago
  • Making sure your website won't crash again
    Although the connection with the API should no longer cause the trouble, we knew that this was the most compute-heavy part of the platform. So the fewer requests are sent to that API, the better the website performance would be. We used Blackfire.io to check how often the web app uses the API and we got interesting results. We noticed that the homepage, the most frequently visited page, used the API twice per each... - Source: dev.to / almost 2 years ago
  • Guide to install xhprof (profiling) in wordpress to debug slow php
    Nice article; skimming over it, it seems exhaustive and well-written. But nowadays, I'd generally recommend blackfire.io over XHProf. Yes, it's a (mostly) closed source SAAS platform, and the free tier only offers the most absolutely basic of tools, but by the time performance really starts to matter on your wordpress site, I don't think ~$30 a month is a dealbreaker. Installation is easier, the visualisation... Source: almost 2 years ago
View more

HelpCenter.io mentions (0)

We have not tracked any mentions of HelpCenter.io yet. Tracking of HelpCenter.io recommendations started around Mar 2021.

What are some alternatives?

When comparing Blackfire.io and HelpCenter.io, you can also consider the following products

Dynatrace Load - Dynatrace Load lets you test the performance of web and mobile applications with the realism of load generation from the cloud.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

NewRelic - New Relic is a Software Analytics company that makes sense of billions of metrics across millions of apps. We help the people who build modern software understand the stories their data is trying to tell them.

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

Proshow Gold - Proshow Gold is an all in one slide making platform that facilitates you with its effective sliding making techniques in no time.